Router/Dispatcher

Assisted Student Transportation•Olathe, KS

3d•Onsite

About The Position

Join our team as a Router/Dispatcher at our Olathe, KS office, providing pupil transportation for Olathe School District, where you'll play a pivotal role in providing safe, efficient, and exemplary transportation services. Assisted Transportation is the industry leader in providing alternative transportation solutions, for school districts providing transportation to general education and students with special needs. We have over 25 years of experience of providing safe, reliable, and professional transportation services for those in need, exceeding their expectations every step of the way. We pride ourselves on our commitment to excellence, safety, and professionalism, ensuring that every journey with us is comfortable and secure. The Student Router/Dispatcher plays an integral role in establishing and maintaining an efficient and productive transportation department. The Router/Dispatcher performs a variety of duties including, but not limited to, routing, dispatching, scheduling and providing administrative support for the Student Transportation Department.

Requirements

Must be able to work well with others, as part of a team and maintain effective working relationships
Must be reliable, motivated, and demonstrate a positive professional attitude and appearance consistent with professional image
Must have excellent organizational, communication and interpersonal skills
Must be able to work independently and carry out assignments to completion with minimum instructions, adhere to prescribed routines and practice, maintain records, and make reports requiring accuracy and timely completion
Must be able to meet deadlines on a weekly basis and on special projects as assigned
Must have knowledge of modern office practices and procedures, including computer proficiency
Must have sympathetic attitude toward children and the disabled
Must maintain open/direct communication with immediate supervisor
Demonstrated ability to remain calm and professional in an environment with frequent interruptions/dynamic environment and handle stressful situations with a diverse group in a tactful and courteous manner
Apply pro-active problem-solving skills in situations with several variables
Familiar with appropriate dispatching policies, practices and routing and dispatching software

Responsibilities

Communicates and monitors vehicles/passengers according to schedule
Uses dispatch software to manage efficiency and timeliness of routes
Ensures transportation requests are completed in an efficient and timely manner
Processes same day route changes, requests, and modifies routes accordingly.
Assists drivers with directions
Reports routing conflicts, driver performance concerns, student concerns and routing improvements to the Supervisor
Communicate with drivers via two-way radio and/or tablets and contacts drivers to receive or provide information and assist with situations such as equipment breakdowns, road hazards, accidents, student locations, route changes or emergencies; notify schools of late buses or buses involved in emergency situations
Collaborates with district partners to monitor and optimize routing, ensuring efficiency and providing timely alerts for operational issues.
Assists in the scheduling/assigning of driver personnel on all routes/trips
Communicates problems and transportation routing concerns to the manager
Presents scheduling and routing information at meetings as requested.
Answers phones
Schedule transportation
Completes data entry
Assist with vehicle maintenance
Function as a driver as needed
Function as an aide as needed
Process payroll worksheets and respond to questions regarding accuracy
Reconcile previous days trips and respond to questions regarding accuracy
Assist with driver schedules and the variety functions that come along with this task
On-call duties
Participates in the training and orientation of new and current drivers
Completes a variety of reports assigned