Dispatcher/Router Combo

WM•Smyrna, GA

11h•Remote

About The Position

This is a remote position that includes virtual training. The role requires the individual to live within the South Atlantic Market Area (GA, SC, NC) and have a flexible schedule within operation hours of 2:00 PM - 6:30 PM, Monday-Friday, with some Saturdays. The position involves dispatching, routing, and logistics, requiring strong computer competency and communication skills. The Job Summary details that the dispatcher communicates with Waste Management Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. They handle incoming service orders, direct drivers, and resolve service issues. The role also interacts with customers, Waste Management customer service, sales, and operational staff. The dispatcher uses Waste Management proprietary software to manage same-day ticket routing and prepare routes for the next day. Shifts vary with the potential for overtime and Saturday hours, and some travel (up to 15%) may be required.

Requirements

Must live within South Atlantic Market Area - GA, SC, NC
Flexible Schedule required within operation hours: 2am - 6:30pm Monday-Friday and some Saturdays
Strong Computer Competency and Communication skills needed!
High School Diploma or G.E.D (accredited).
Six (6) months of relevant work experience in a team setting, with the ability to communicate to several areas effectively.
Multi-tasking in a fast-paced work environment with excellent organizational skills.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday

Nice To Haves

Dispatch, Router, Logistics preferred!
Computer skills with ability to handle multiple programs and systems and do basic connections and troubleshooting.
Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
Must have the desire and ability to learn Waste Management proprietary software applications.

Responsibilities

Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers that includes Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.