Route Service Representative

Core Linen Services•Gilroy, CA

About The Position

The Route Service Representative safely operates a company vehicle along an established delivery route to provide timely and accurate linen service. The role loads, delivers, picks up, and transports linen carts; maintains accurate delivery records; and provides professional customer service. As a key customer contact while on route, the representative communicates service needs, delivery issues, and customer concerns to the District Route Manager.

Requirements

Valid driver's license appropriate for the vehicle being operated; Class A CDL required if applicable to the assigned route or vehicle.
Acceptable driving record in accordance with Company requirements.
Ability to safely operate delivery vehicles and related equipment.
Ability to read and complete delivery documentation and follow established routes and schedules.
Ability to communicate professionally with customers, coworkers, and management.
Ability to work independently and manage multiple deliveries throughout the workday.
Dependable attendance and ability to report to work according to assigned route schedules.
Ability to frequently lift and carry up to 50 pounds.
Ability to push and pull wheeled linen carts weighing up to 650 pounds.
Ability to frequently enter and exit a delivery vehicle throughout the workday.
Ability to stand, walk, bend, reach, push, pull, and perform repetitive physical activity associated with loading and delivering linen.
Ability to perform work in varying indoor and outdoor conditions associated with customer deliveries.

Nice To Haves

Previous commercial driving, route delivery, distribution, or customer service experience.

Responsibilities

Safely operate a company-owned vehicle along an assigned delivery route.
Load and unload clean and soiled linen carts, ensuring carts and deliveries are properly identified and accounted for.
Complete customer deliveries and pickups accurately and on schedule.
Verify linen quantities and maintain accurate delivery, pickup, and route documentation.
Build and organize linen carts according to established par levels and customer requirements, as applicable.
Follow Company procedures and applicable regulations for the safe handling and transportation of clean and soiled linen.
Maintain professional, service-focused relationships with customers during deliveries.
Communicate customer requests, service concerns, route issues, shortages, and other operational needs to the District Route Manager.
Maintain the cleanliness and general condition of the assigned company vehicle and equipment.
Complete required vehicle inspections and promptly report maintenance or safety concerns.
Follow Company safety policies, DOT requirements, traffic laws, and applicable transportation regulations.
Assist with loading, unloading, route preparation, and other operational needs as required.
Perform other duties as assigned.