Route Service Representative

Cynet Systems•San Leandro, CA

About The Position

The Route Service Representative serves as an ambassador for the organization and its primary point of contact with clients and the public. The role performs daily route operations to meet client needs by tracking, sorting, storing, and transporting patient specimens and other materials, including supplies and patient results. The representative transports materials safely and on time, follows scheduled routes while accommodating will-call stops and special pickups, and maintains specimen integrity and required documentation throughout handling and transport. The position requires compliance with organizational procedures and standards, including timekeeping, attendance, vehicle safety, OSHA and other safety requirements, device use, specimen handling and packing, end-of-day vehicle checks, dress code, and professional conduct. The representative maintains equipment and route information, communicates service or equipment issues to supervisors and dispatch, completes required training, and provides client satisfaction information to logistics management.

Requirements

At least 3 years of licensed driving experience.
A valid, unrestricted driver's license; provisional licenses and learner's permits are not acceptable.
No more than two moving violations in the past 36 months and none in the most recent 12 months.
No DUI convictions reported through a background check or motor vehicle record.
Strong customer service, interpersonal, problem-solving, communication, and decision-making skills.
Ability to travel for work duties.
Ability to use a phone and handheld devices extensively.
Ability to stand, sit, walk, and drive for prolonged periods.
Ability to demonstrate fine hand dexterity and steadiness.
Ability to lift up to 25 pounds, occasionally up to 40 pounds, and carry up to 15 pounds for several minutes.
Ability to maintain continuous mental and visual attention to detail and see in limited-light conditions.
Ability to balance, bend, kneel, push, pull, reach, and twist.

Nice To Haves

At least 1 year of experience in customer service, logistics, or delivery operations.
General computer knowledge and experience with handheld scanner equipment.

Responsibilities

Comply with processes and policies covering timekeeping, attendance, punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld and scanning device usage, specimen handling and storage, shipment packing, end-of-day vehicle checks, dress code, and code of conduct.
Transport specimens, supplies, reports, equipment, and other materials safely and on time to their designated destinations.
Operate company vehicles safely and maintain a valid driver's license and a driving record within acceptable guidelines.
Start each route with the required equipment and tools, including a synced route scanner, paper logs, carry bag, prepared coolers for three thermal storage conditions, dry ice, cell phone, keys, door hangers, and observation reports.
Follow the scheduled route sequence while accommodating will-call stops and special pickups.
Maintain specimen integrity, including transporting specimens by temperature in a specimen carry bag from client offices or lockboxes to the vehicle.
Follow documentation and scanning requirements, including tissue, irreplaceable, and frozen tracking processes.
Place door hangers for will-call clients with no specimens available and for regular daily clients when no specimens are available at the scheduled pickup.
Notify supervisors or team leaders of service issues for next-morning follow-up.
Communicate with dispatch before leaving an area to confirm all will-call requests have been cleared.
Keep route information, sequencing, and client notes up to date.
Attend meetings and training punctually and complete assigned training requirements in a timely manner.
Care for and maintain company equipment, including scanners, telephones, and vehicles, and report equipment deficiencies.
Document and provide appropriate client satisfaction information to logistics management.
Maintain professionalism and a service orientation with clients.
Demonstrate agility, customer focus, transparency, teamwork, and performance orientation in daily operations.