Route Service Representative - RMC Long Beach
About The Position
The Route Sales position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Utility driver will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team. Works directly with the supervision of the Service Team Leaders and the Customer Service Manager.
Requirements
- Understand the products, processes, and capabilities of ATM
- Continuous training programs for all service team members in the following areas
- Flexible to the ever-changing market climate
- Understand new products, pricing strategies, and other processes when appropriate
- Driver's License (Required)
- Ability to commute/relocate: Long Beach 90804 : Reliably commute or planning to relocate before starting work (Required)
Nice To Haves
- Sales: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- High school diploma or equivalent (Preferred)
Responsibilities
- Resolving issues with customers
- Offering new product and services promotions
- Service methods development
- Assuring effective customer service is provided
- Participate in the overall development of the Customer Service Team
- Communicate efficiently with all pertinent departments
- Be a good listener to the customer and work team
- Maintains and reviews service effectiveness records
- Assures that good housekeeping practices are maintained in service office area and vehicles
- Works with other Team Members to solve mutual problems
- Keep updated Route Notes (Route Notes should be updated every couple of months)
- Renew all accounts where agreements are expired (If applicable)
- Look for opportunities to grow routes (internally & externally)
- Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day
- Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route
- Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM
- Maintain good housekeeping practices in company vehicles and work area
- Maintain good appearance. For example, grooming habits. Clean shaven or neat facial hair, hats should be worn correctly, black shoes, black socks, and shirts tucked in etc.
- Work well with others and have a Teamwork approach
- Maintain a good standing driving record
- Maintain a learning desire on a daily basis
- Must be able to problem solve while at accounts
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid training
- Referral program
- Retirement plan
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
