Route Service Representative (Class A) - RMC Long Beach

Atm Jobs•Long Beach, CA

4d•Onsite

About The Position

The Route Sales position is primarily responsible for customer service as a Route Service Representatives of ATM (Republic), a textile rental service organization focused on hospitality, food & beverage and healthcare related offices and clinics. Utility driver will be driving standard trucks. Continuous training and accountability of the respective route are the key result areas for success. Other responsibilities include resolving issues with customers, offering new product and services promotions, service methods development, assuring effective customer service is provided and participate in the overall development of the Customer Service Team. Works directly with the supervision of the Service Team Leaders and the Customer Service Manager.

Requirements

Understand the products, processes, and capabilities of ATM.
Continuous training programs for all service team members.
Flexible to the ever-changing market climate.
Understand new products, pricing strategies, and other processes when appropriate.
Responsible and Respectable behaviors to customer and service team since you are a reflection of ATM.
Class A License
Reliably commute or planning to relocate before starting work (Required)
High school diploma or equivalent (Preferred)

Nice To Haves

Sales: 1 year (Preferred)
Customer service: 1 year (Preferred)

Responsibilities

Resolve issues with customers.
Offer new product and services promotions.
Develop service methods.
Assure effective customer service is provided.
Participate in the overall development of the Customer Service Team.
Communicate efficiently with all pertinent departments.
Be a good listener to the customer and work team.
Maintain and review service effectiveness records.
Assure that good housekeeping practices are maintained in service office area and vehicles.
Work with other Team Members to solve mutual problems.
Keep updated Route Notes.
Renew all accounts where agreements are expired (If applicable).
Look for opportunities to grow routes (internally & externally).
Understand and know how to operate vehicle, hand-held device, hand-truck, and other tools for work day.
Understand and know how to write an Addendum to Service correctly/Pink Form/Agreement and any other pertaining paperwork to take care of the route.
Maintain good housekeeping practices in company vehicles and work area.
Maintain good appearance (grooming habits, clean shaven or neat facial hair, hats worn correctly, black shoes, black socks, and shirts tucked in etc.).
Work well with others and have a Teamwork approach.
Maintain a good standing driving record.
Maintain a learning desire on a daily basis.
Problem solve while at accounts.