Route Service Representative (RSR)

Novo Building Products•Rockmart, GA

3d•Onsite

About The Position

The Route Service Representative (RSR) is the face of Simple and plays a critical role in delivering an exceptional customer experience while driving account retention, customer satisfaction, revenue growth, and route efficiency. This position is responsible for managing the day-to-day service needs of assigned healthcare accounts, ensuring customers receive reliable linen solutions while identifying opportunities to expand services and strengthen relationships. The ideal candidate is a customer-focused professional who enjoys building relationships, solving problems, and operating independently while representing the organization with professionalism and integrity. Simple is redefining healthcare linen services through a customer-centric, white-glove approach to linen and garment rental solutions. Backed by NOVO Health Services, an industry leader in healthcare linen management, Simple provides premium linen programs designed specifically for healthcare clinics and outpatient facilities. Operating from TRSA and HLAC accredited facilities, Simple maintains the highest standards of safety, infection prevention, quality, and inventory management. As one of the fastest-growing divisions within NOVO Health Services, Simple offers employees the opportunity to make an immediate impact in a dynamic and rapidly expanding organization.

Requirements

High School Diploma or GED.
Minimum of 2 years of customer service, route sales, account management, delivery, or related experience.
Valid driver's license with acceptable driving record.
Ability to meet DOT requirements and obtain/maintain a DOT Medical Card.
Strong communication, interpersonal, and problem-solving skills.
Proficiency with Microsoft Office and basic computer applications.
Excellent organizational and time-management skills.
Ability to work independently while managing multiple priorities.
Commitment to delivering exceptional customer service.

Nice To Haves

Experience operating 26-28 foot straight trucks.
Route sales or route service experience.
Account management or customer retention experience.
Experience working in healthcare, linen services, logistics, distribution, uniform rental, or related industries.
Experience utilizing handheld technology, route management software, or CRM systems.

Responsibilities

Serve as the primary point of contact for assigned customer accounts.
Develop and maintain strong relationships with key decision-makers and end users.
Deliver clean linen and related products while ensuring customer satisfaction and service excellence.
Collect and transport soiled linen according to established safety, infection prevention, and handling procedures.
Monitor inventory levels and communicate customer needs proactively.
Identify opportunities to increase revenue through additional products and service offerings.
Support customer retention initiatives through excellent service and issue resolution.
Partner with Customer Success, Operations, and Plant teams to ensure service commitments are met.
Maintain route schedules and optimize daily stops to maximize productivity and service efficiency.
Generate referrals and communicate potential business opportunities to Sales leadership.
Negotiate customer renewals and support long-term account growth strategies.
Load and unload route vehicles safely and accurately.
Complete vehicle inspections, route documentation, and required reporting.
Maintain a professional appearance and represent the Simple brand positively at all times.
Follow all DOT requirements, safety procedures, and company policies.
Perform additional duties as assigned.