Route Service Representative, Louisville, KY

Novo Building Products•Louisville, KY

About The Position

The Route Service Representative (RSR) is responsible for retaining customers, growing account revenue, identifying new prospects, and operating an assigned route efficiently. The representative takes ownership of assigned accounts, responds promptly to customer needs, and solves problems creatively. The role involves building customer relationships, negotiating renewal agreements, managing accounts, and delivering and collecting linen. The schedule is Monday through Friday, with no weekends, and pay is weekly with a quarterly bonus based on route revenue.

Requirements

Strong background in customer service and/or sales.
Previous experience driving 26–28-foot straight trucks.
Clean, professional appearance; company uniform is provided.
Valid driver’s license with an excellent driving record.
Ability to meet all DOT requirements and hold a valid DOT Medical Card; the employer can schedule the DOT physical as part of the hiring process.
Ability to keep the work area, route truck, and assigned equipment clean and in good working condition.
Excellent oral and written communication skills.
Good computer skills, including Microsoft Office Suite and other software systems.
Ability to lift up to 50 pounds unassisted and push or pull linen carts up to 700 pounds.
Ability to stand, walk, climb stairs, and sit for up to 10 hours a day.

Responsibilities

Follow all federal, state, and local laws and regulations, as well as corporate safety policies.
Build trust and rapport with each account’s key decision-makers and end users.
Respond to customer needs with creative problem-solving to ensure satisfaction.
Grow existing business by identifying and offering additional products and services.
Run the assigned route efficiently and productively, driving revenue and controlling costs.
Negotiate renewal agreements with assigned customers.
Ask current accounts for referrals and pass potential prospects to the Director of Sales.
Maintain professionalism in appearance, attitude, account organization, and route truck organization.
Deliver clean linen and monitor its quality and inventory levels.
Remove soiled linen, identify it correctly, and transport it to the plant for processing.
Work with the Customer Success Manager and plant personnel to meet the needs of assigned accounts.
Load and unload the truck daily, confirm all needed items are accounted for before departure, and complete the route completion procedure.
Perform other tasks as assigned.