Route Sales Technician

ICEE•Detroit, MI

About The Position

The Route Sales Technician, described in the position summary as a Combo Technician (Route), represents The ICEE Company professionally and courteously while providing customer service to customers, partners, and peers. Working under the supervision of operations leadership and with minimal supervision, the technician delivers products, manages and rotates account inventory, completes invoices, cleans equipment, and replaces promotional materials. The role also includes service technician duties such as preventative maintenance, troubleshooting, and repairs. Weekly meetings are required at the service center. The company provides a vehicle, uniforms, tools, a cell phone, a tablet, and a gas card.

Requirements

Must be at least 21 years of age due to DOT requirements.
High school diploma or equivalent.
Experience working as a Service Technician or mechanical aptitude.
Must possess and maintain a valid driver's license.
Able and willing to drive more than 40% of the time.
Must be able to lift 55 pounds or more regularly, with occasional lifting in excess of 70 pounds.
Must have and wear steel-toed shoes.
Must be self-motivated and able to stay on task with minimal to no supervision.
Ability to maintain customer, interpersonal, and team relationships and provide service.
Excellent organization and time-management skills; able to complete tasks in a timely manner.
Strong oral and written communication skills and comfort performing basic mathematical functions.
Strong mechanical aptitude.
Enthusiasm and motivation toward in-store merchandising and point-of-sale materials.

Nice To Haves

Environmental Protection Agency (EPA) certification to handle refrigerant.
Graduation from a technical or vocational school.
Two years of customer service and/or route driving experience.

Responsibilities

Receive emergency service or supply calls from the service center, Field Manager, and/or Customer Service.
In certain locations, move machines for installations, exchanges of old or damaged machines, and removal when accounts close.
Perform preventative maintenance, troubleshoot or diagnose service problems, and make repairs as needed.
Load and unload the company vehicle, prepare daily route inventory, and count inventory at the beginning and end of each shift.
Complete scheduled deliveries and ensure prompt delivery of products and promotional items.
Discuss new products and promotional items with store personnel.
Discuss proper ICEE equipment operation with store personnel who are unfamiliar with the machines.
Clean machines, replenish cups, lids, and straws, and refresh promotional materials.
Document store-provided purchase order numbers on invoices at applicable accounts.
Collect payment for COD accounts and, when paid in cash, obtain a money order for the correct amount and turn it in to the service center manager at the end of the day.
Perform weekly vehicle checks and complete a daily Driver Vehicle Inspection Report when driving a DOT vehicle.
Perform general warehouse duties, including cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and product.
Attend weekly meetings at the service center.
Perform other duties as assigned by the Supervisor.