Route Sales Representative

Community Coffee•Jackson, MS

21d•Onsite

About The Position

The Route Sales Representative generates new business and services existing customers within an assigned route, representing Community Coffee and supporting the company’s sales and customer satisfaction strategy. The position operates a company vehicle to sell and deliver products, equipment, and supplies to Food Sales on Premises (FSOP) customers and travels daily between the company location and customer establishments. The role is on-site and involves serving approximately 20–30 customers per day. The representative manages route sales, inventory, deliveries, customer payments, and deposits; maintains product freshness and customer inventory levels; installs, maintains, and recovers coffee brewing equipment and branded merchandise; and provides customer service. The role also includes participation in trade shows and special events, as well as regular vehicle cleaning and routine maintenance checks. The employee may be asked to perform additional duties as necessary. The work is performed in a field sales environment and includes occasional exposure to moving mechanical parts, high or precarious places, outdoor weather, fumes or airborne particles, and moderate to moderately loud noise. The position requires frequent lifting of 35 pounds and occasional lifting of up to 40 pounds. Community Coffee offers a competitive salary and benefits package. Reasonable accommodations may be made for applicants and employees with disabilities.

Requirements

High school diploma or equivalent; a passing score on an aptitude test is required in lieu of a high school diploma or equivalent.
One year of customer sales and service experience.
Must be at least 21 years of age.
Valid driver’s license; a CDL may be required for some routes.
Acceptable driving record.
DOT medical certification.
Successful completion of a pre-employment physical.

Nice To Haves

Bachelor’s degree in a related field preferred.
Route sales and cold calling experience in a DSD (Direct Store Delivery) environment preferred.
COVID vaccination may be required depending on customer entry requirements for specific routes.
For internal candidates, Community Coffee experience, even if unrelated, may fulfill the experience requirement at the hiring manager’s discretion with Human Resources approval.

Responsibilities

Operate a company vehicle to sell and deliver products, equipment, and supplies to FSOP customers.
Achieve financial targets for route profitability through effective sales and service.
Solicit additional product purchases from existing customers.
Collect customer payments and manage the route’s daily bank deposits.
Maintain accurate records of sales, inventory, and deliveries.
Load and maintain appropriate inventory on the truck for each customer stop.
Ensure product freshness and manage customer inventory levels.
Monitor and collect delinquent accounts as needed.
Install, maintain, and recover coffee brewing equipment and branded merchandise.
Provide excellent customer service and ensure customer satisfaction on every visit.
Participate in trade shows and special events to promote company products and services.
Clean the vehicle regularly and perform routine maintenance checks.
Perform additional duties as necessary when asked.