Route Sales Representative 5 8 Hourly

Alsco Uniforms•City of Elmira, NY

10d

About The Position

The Route Sales Representative supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports to the District Manager and works with service, sales, and operations teams, including as a relief driver. The role involves prospecting within assigned routes, maintaining customer accounts and records, handling payments and service changes, and operating a vehicle while delivering and supporting services.

Requirements

Have and maintain a valid Driver's License, and a CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.
Travel daily and operate vehicles on public roads, in and out of customer locations, and in loading areas of industrial laundry facilities, service centers, or depots.
Work in indoor and outdoor areas of industrial laundry facilities.

Responsibilities

Prospect and engage new customers within assigned routes, referring qualified leads to the Sales Department.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales Consultants.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts up to 500 lbs., and lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.