Route Sales Representative 5 8 Hourly

Alsco•Elmira, NY

9d•Onsite

About The Position

The Route Sales Representative supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports to the District Manager and serves customers along assigned routes, while also supporting service team members and acting as a reliable relief driver when needed. The role involves daily travel and operating vehicles on public roads, visiting customer locations, and working in loading areas and indoor or outdoor spaces at industrial laundry facilities, service centers, or depots. It requires physical tasks including lifting up to 75 pounds and moving loaded carts weighing up to 500 pounds. Employment is contingent on successfully completing background and safety-sensitive drug screening.

Requirements

Have and maintain a valid Driver's License; CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts up to 500 pounds.

Responsibilities

Prospect and engage new customers within assigned routes and refer qualified leads to the Sales Department.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales Consultants.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products and move carts weighing up to 500 pounds.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.