Route Sales Representative

Community Coffee•Dallas, TX

3d•Onsite

About The Position

The Route Sales Representative generates new business and services existing customers within an assigned route. As a representative of Community Coffee, this role supports the company’s sales and customer satisfaction strategy by selling and delivering products, equipment, and supplies to Food Sales on Premises (FSOP) customers. The position involves daily travel between the company location and customer establishments and is performed on-site. The representative manages route profitability, customer orders and inventory, payments and deposits, and coffee brewing equipment and branded merchandise. The role also includes providing customer service, promoting products at trade shows and special events, maintaining the company vehicle, and completing routine maintenance checks. The employee typically services and sells to approximately 20–30 customers per day.

Requirements

High school diploma or equivalent; a passing aptitude test is required in lieu of a high school diploma or equivalent.
One year of customer sales and service experience.
At least 21 years of age.
Valid driver’s license and an acceptable driving record; a CDL may be required for some routes.
DOT medical certification.
Successful completion of a pre-employment physical.
Ability to meet the physical demands of the role, including frequently lifting 35 pounds and occasionally lifting up to 40 pounds.
COVID vaccination may be required depending on customer entry requirements for specific routes.

Nice To Haves

Bachelor’s degree in a related field preferred.
Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
For internal applicants, Community Coffee experience, even if unrelated, may fulfill the experience requirement at the hiring manager’s discretion with Human Resources approval.

Responsibilities

Operate a company vehicle to sell and deliver products, equipment, and supplies to FSOP customers.
Achieve financial targets for route profitability through effective sales and service.
Solicit additional product purchases from existing customers.
Collect customer payments and manage the route’s daily bank deposits.
Maintain accurate records of sales, inventory, and deliveries.
Load and maintain appropriate truck inventory for each customer stop.
Ensure product freshness and manage customer inventory levels.
Monitor and collect delinquent accounts as needed.
Install, maintain, and recover coffee brewing equipment and branded merchandise.
Provide excellent customer service and ensure customer satisfaction on every visit.
Participate in trade shows and special events to promote company products and services.
Clean the vehicle regularly and perform routine maintenance checks.
Perform additional duties as necessary.