Route Sales Associate
About The Position
The Route Sales Associate (RSA) provides route relief and maintenance across assigned branch locations and delivers excellent customer service. When covering a route, the RSA sells and delivers coffee, tea, and related products in the assigned area, ensuring customers are stocked, serviced as scheduled, and that beverage stations meet company standards. Route coverage may include vacation and open-route coverage and travel to branch locations within the territory. The typical schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with overtime when needed. Local driving is required. The role requires a valid driver’s license, a clean driving record, and the ability to complete a successful DOT physical. The position is based at the Santa Ana, California branch. The role may also involve assisting with accounts receivable collections, customer service, and warehousing duties. Compensation is listed at $26.33 per hour, subject to possible location-based adjustments. The company states that its comprehensive benefits package may include health insurance, retirement plans, and paid time off.
Requirements
- High school diploma or GED required.
- Valid driver’s license and clean driving record required.
- Must be able to complete a successful DOT physical.
- Mechanical aptitude with company hardware and software products.
- Proficient in assessing customer needs.
- Supports and stands behind business goals.
- Identifies issues, problems, and opportunities.
- Awareness of the impact of one’s actions on others.
- Uses active listening and communicates effectively with customers and management.
- Identifies new opportunities and proactively works to grow the business.
- Able to build rapport and cooperative relationships with customers and work effectively with customers and employees.
- Uses sound business judgment and works independently with little supervision.
Nice To Haves
- Route delivery experience preferred, but not required.
- Customer service background preferred.
- Previous foodservice industry experience preferred.
Responsibilities
- Provide route relief and maintenance, including vacation and open-route coverage, for assigned branch locations; travel to branch locations within the territory as needed.
- Deliver, replenish, and rotate beverage-station products on each call when assigned to a route.
- Keep equipment clean and in working order and complete at least one Cup Quality Check (CQC) per day.
- Escalate customer issues promptly to the ARM and work to ensure customer satisfaction.
- Ensure customers receive delivery and service as required.
- Manage invoices, inventory, and collections daily when working a route.
- Increase Revenue per Stop by identifying and closing distribution voids on core products, executing seasonal and limited-time-offer promotions, carrying out pricing actions, and ensuring beverage stations meet standards.
- Notify the ARM of inefficiencies, customer dissatisfaction, and opportunities identified while providing route relief.
- Assist the ARM with customer-related matters as assigned.
- Become familiar with brewing equipment and learn to make basic repairs or adjustments.
- Consistently execute the Farmer Brothers customer “The Farmer Brothers Way to Sell” to drive customer satisfaction and loyalty.
- Perform other assigned duties, including assisting with accounts receivable collections, customer service activities, and warehousing when necessary.
Benefits
- Health insurance
- Retirement plans
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
