Route Operations Manager

PRIORITY WASTE RESOURCES LLCWayne, MI
Onsite

About The Position

As a Route Operations Manager based out of our Wayne, MI yard, you will lead a team of drivers while coordinating daily logistics operations to ensure safe, efficient, and high-quality waste collection services. Acting as a liaison between drivers, customers, and internal teams, you will provide real-time support, oversee route performance, and drive continuous improvements to enhance both the driver and customer experience.

Requirements

  • 2+ years of experience in logistics, transportation, or a related field
  • Supervisory experience required
  • Strong knowledge of routing, dispatch, and fleet operations
  • Proven leadership, communication, and team development skills
  • Ability to problem-solve, prioritize, and operate effectively in a fast-paced environment
  • Proficiency with Microsoft Office and logistics/route management systems
  • Customer-focused with strong organizational and time management abilities
  • People who excel in a collaborative environment (team players)
  • A willingness to do whatever the situation calls for
  • An excitement to be part of a growing organization
  • A genuine understanding that the quality of your work has a direct impact on the company’s success

Responsibilities

  • Supervise and support a team of drivers, including daily oversight, coaching, and performance management
  • Assign and adjust routes and carrier responsibilities to ensure efficient service delivery
  • Provide real-time support to drivers throughout their routes, resolving service, safety, and equipment issues
  • Serve as the escalation point for customer concerns, ensuring timely and effective resolution
  • Communicate with drivers and internal teams via phone, Microsoft Teams chat, and video
  • Collaborate with logistics, customer service, and quality teams to drive service excellence
  • Track, trace, and update the status of daily waste removal routes using internal systems
  • Monitor route performance and identify opportunities for efficiency improvements and cost savings
  • Ensure compliance with company policies, safety standards, and regulatory requirements
  • Assist with onboarding and training of new drivers and provide ongoing coaching
  • Participate in continuous improvement initiatives and implement operational enhancements
  • Monitor waste storage areas, documentation, equipment, and procedures from the Wayne, MI yard
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