Route Manager

Continental Services•Terre Haute, IN

1d•Onsite

About The Position

The Route Manager is the operational and leadership backbone of Continental’s Market and Vending business. You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver Safety. You will serve as the critical link between centralized support teams and field employees, ensuring seamless delivery, exceptional guest experience, and optimal operational efficiency.

Requirements

High school diploma or GED (required)
5+ years of experience in route management, field operations, or logistics in food services or retail vending.
Proven leadership experience with teams in distributed, route-based businesses.
Valid Driver's License depending on state, clean driving record, and ability to pass a DOT (Department of Transportation) physical.
Strong analytical skills to optimize routes, manage KPIs (Key Performance Indicators), and drive efficiency improvements.
Excellent written and verbal communication, organizational, and interpersonal skills.
Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software.
Strong commitment to achieving operational and client satisfaction goals.
Demonstrate success in a fast-paced environment that changes with the need of the business.
Works effectively across operations, marketing, and sales.
Deep commitment to exceeding client and end-user expectations.
Upholds trust, transparency, and accountability in all actions.
Climbing in-and-out of a vehicle
Loading and unloading products from the box truck or van.
Bending, stooping, pulling/pushing, and twisting required.
Walking and standing required for long periods
Regular lifting 25-50 pounds

Nice To Haves

Bachelor's degree in business, supply chain, sales, or equivalent industry experience (preferred)
Seed software experience is a plus.

Responsibilities

Accountable for ensuring that all assets scheduled by the scheduling team are efficiently executed and completed on the dates assigned.
Collaborate with the scheduling and product team to ensure proper fulfillment, frequency, and client satisfaction.
Monitors service logistics and partners with the scheduler to adjust based on seasonal demand, account‑specific traffic patterns, and operational customer preferences.
Collaborate with internal teams on new installations, swaps, removals, etc. to ensure inventory integrity and proper service level.
Foster a positive, collaborative, and high-performance culture among drivers and field team members.
Lead the full team member lifecycle: recruiting, onboarding, training, coaching, and performance management.
Participate and lead engagement in incentive programs, implement mentorship models, and career pathways to boost retention.
Serve as a role model by embodying Continental’s values of exceptional, responsibility, and innovation.
Ensure strict adherence to all Standard Operating Procedures (SOPs) across all markets and vending operations.
Audit field operations for quality assurance, including food safety, merchandising standards (plan-o-grams), and cleanliness.
Train staff regularly on operational updates, compliance requirements, and guest satisfaction benchmarks.
Partner with Marketing to maintain a brand-consistent presence in client locations.
Enforce Continental’s driver safety policies include vehicle inspections, safe driving practices, and accident reporting.
Monitor fleet health and work proactively with maintenance teams for preventive service.
Implement driver safety training programs and corrective action plans when necessary.
Maintain compliance with DOT (Department of Transportation) regulations and ensure all drivers maintain required licenses, including Chauffeur licenses (if applicable).
Ability to cover route as needed, driver training or covering a call off.