Route Driver Manager, DSD

Ascend • Mobile, AL

153d

About The Position

The Route Driver Manager manages a fleet of drivers to meet or exceed required metrics, maximize revenue, minimize costs, and satisfy customer service needs. The role focuses on employee relations, driver performance and safety, communication across operations, and coordination between drivers and departments. The manager enforces company policies, supports accurate driver payroll processing, monitors out-of-route mileage and overtime, and resolves load issues to protect customer satisfaction. The role also promotes Ascend/DSD’s stated core values: Zero Safety Events, Be Courageous, Act with Integrity, Inspire Trust, Teamwork, Have Fun, and Build a Legacy.

This is an exempt, full-time position in the Operations department reporting to the DFD Operations Manager.

Requirements

• At least 6 months of experience in or knowledge of the transportation industry in a driver-facing role, such as Driver Manager, Fleet Manager, Dispatcher, or Planner.
• High school diploma or GED.
• Strong leadership and self-management skills.
• Effective communication across all levels of the organization.
• Proficiency in computer-based tasks and ability to learn new software systems.
• Ability to make independent decisions and plan strategically to meet deadlines.
• Ability to build relationships that drive results and foster trust and safety.
• Team-oriented mindset focused on continuous improvement.
• Skill in coaching drivers on performance improvement.
• Commitment to exceptional service with positive engagement and patience.

Responsibilities

• Strengthen employee relations to reduce workforce turnover and build strong driver relationships.
• Collaborate with operational personnel and dispatch to support communication and efficiency.
• Promote and uphold driver safety and a safe work environment.
• Manage driver performance, productivity, and disciplinary actions, including terminations when necessary.
• Provide clear, constructive, actionable feedback for continuous improvement.
• Monitor and manage out-of-route mileage and overtime.
• Enforce company policies and ensure accurate driver payroll processing.
• Serve as a liaison between drivers and operational departments to enhance coordination.
• Proactively resolve load issues to support customer satisfaction.
• Communicate professionally with drivers, operations, and management at all levels.
• Exemplify and promote Ascend/DSD’s core values.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee Assistance Benefit
• Enhanced benefits, including short-term disability, long-term disability, and critical care
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED