Route Development Manager - Ocean Freight - Atlanta, GA
About The Position
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. As the Ocean Route Development Manager, your responsibilities will include growing business from new and existing customers, sponsoring accounts at a national level to facilitate commercial escalations and pricing decisions, developing product-related services to foster growth, and working with trade analytics and market intelligence to provide trade lane intel reports and develop strategies. You will also organize bi-lateral trade summits and support sales visit planning and execution. This specific role focuses on the Transpacific Eastbound route for the US Southeast. The position requires deep knowledge of the US Ocean Freight market and assigned trade lane markets, with a commitment to growth targets. The Route Development Manager will act as a bridge between commercial teams, customers, and operations to address business opportunities or problems.
Requirements
- Bachelor's degree in a business discipline and 4+ years of related experience
- Strong ocean freight product and pricing knowledge
- Thorough understanding of business development strategy and the sales process
- Excellent written and verbal communication skills
- Well-developed interpersonal skills including conflict management and negotiation
- Cross-cultural competence and cultural sensitivity
- Self-starter with excellent planning and organizing skills who is willing to share knowledge and expertise
- Understanding of continuous improvement methodologies
- Knowledge of Word, Excel, and Power Point
- Fluent in English
Nice To Haves
- Knowledge of other languages is a plus
Responsibilities
- Grow business from new and existing customers
- Sponsor accounts at national level to facilitate commercial escalations, pricing decisions that foster growth and improve overall customer satisfaction
- Develop product-related services which would act as a catalyst for growth
- Work with trade analytics and relevant market intelligence material to provide and maintain regular monthly trade lane intel report, develop comprehensive trade lane strategy and build compelling presentations and materials to support our sales organization
- Organize bi-lateral trade summits with targeted overseas countries and support in country sales visit planning and execution
- Ocean Freight product champion and subject matter expert for assigned trade lanes and liaison between product, marketing/sales, key customers and station operations
- Drives growth across all ocean products within the appointed trade(s), and together with local OFR management drives Field Sales to focus on those trade(s) as per country growth plan
- Engage with US and overseas Ocean Freight pricing teams (OCCs) to review and finalize OFR rates for opportunities
- Develop Ocean Freight product priorities/targets (volume/price/campaigns) and the business plan for assigned routes
- Conduct market profiling, competitor research and analysis to understand and identify market opportunities and challenges; provides feedback on competitiveness of Ocean Freight solutions based on hit ratios and stakeholder input
- Engages locally with carriers and procures as per Trade Management guidance
- Builds and executes an annual program of activities to support the growth required, e.g. sales campaigns (in alignment with Sales), must win RFQs, suggested investments required, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
