Route Coordinator/Dispatcher

Labcorp • Houston, TX

21h • Onsite

About The Position

Labcorp is seeking a Route Coordinator/Dispatcher to join their team in Houston, TX. This role is responsible for utilizing route management software to schedule, coordinate, and dispatch specimen pickups, manage high volume email/phone traffic, and ensure the best possible solutions for clients within a specific service area. The position aims to achieve productivity and expense targets while meeting customer expectations and maintaining a balance between response time, accuracy, and cost/productivity. The Route Coordinator/Dispatcher will also follow standard procedures for field requests, problem-solve specimen-related issues, and utilize multiple databases for requests and inquiries. Additionally, they will perform various administrative and clerical duties as needed.

Requirements

• High school diploma or GED or equivalent
• 1 year or more experience in logistics, customer service or operations
• Basic computer and typing skills; experience with Microsoft Office
• Strong communication skills; both written and verbal
• Excellent organizational and time management skills
• Strong attention to detail with the ability to multitask
• Familiarity with route management software

Nice To Haves

• Prior experience in logistics, customer service or operations
• Experience working in a medical courier environment
• 2 years or more experience working as a dispatcher

Responsibilities

• Utilize route management software to schedule, coordinate and dispatch specimen pickups
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
• Responsible for specific service area to ensure best possible solutions for client
• Achieve location productivity and expense targets while meeting customer expectations
• Ensure a balance between customer response time, accuracy and cost/productivity targets
• Follow standard procedures for field requests for service and dispatching calls
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Performs a variety of administrative/clerical duties as needed
• Develops and coordinates the daily route, work, and training schedules of assigned work group.
• Assists Branch Manager with administrative duties associated with Professional Services operations.

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees