Ropes Course Attendant

Wilderness Resort•Sevierville, TN

10d

About The Position

The Ropes Course Attendant works on the ropes course, which reaches heights of up to 32 feet, and at ground level to monitor guest behavior, ensure safety, and assist guests with questions, concerns, or difficulties. The attendant harnesses guests of all ages, attaches them to the course, traverses all obstacles, and performs rescues as needed. The role includes inspecting safety equipment and the course, completing participant safety checks, explaining rules and requirements, monitoring activity on the course, and responding to emergencies. The attendant also performs general arcade cleaning after closing and during slow periods, along with other duties assigned by a manager. Onsite training is provided by an RCI-certified Operator Trainer; maintaining RCI Operator Certification and completing annual recertification are required.

Requirements

Must be at least 17 years of age.
Weight must not exceed 300 pounds.
Height must not exceed 6 feet 8 inches.
Must be at least 48 inches tall and able to reach the overhead tracking system with at least one hand without assistance.
Excellent communication skills and the ability to remain calm in an emergency.
Ability to act independently with little supervision.
Good understanding of company policies and procedures.
Ability to handle stressful situations.
Good attendance and punctuality.
Professionalism, good grooming habits, and efficient work habits.
Must be able to traverse all ropes-course obstacles and complete rescues as required.
Must maintain RCI Operator Certification and complete annual recertification.

Responsibilities

Inspect safety equipment and the ropes course daily.
Harness participants and complete pre-flight safety checks.
Explain attraction rules, check clothing, height, and weight requirements, and answer participant questions.
Walk all course obstacles and monitor participant activity and behavior.
Remember takedown commands and procedures and respond to emergencies, including lowering guests to the ground with a belay system when required.
Wear a whistle while working the attraction and have access to a radio when working at ground level.
Complete practice takedowns monthly.
Maintain RCI Operator Certification and complete the annual recertification process.
Clean the arcade after closing and during slow periods, including vacuuming, sweeping, picking up trash, and wiping down games.
Perform other duties assigned by the manager.
Follow resort and office policies and standard operating procedures, wear the proper uniform, and maintain professional conduct and grooming.