Rooms Supervisor - Club Wyndham Santa Barbara
About The Position
The Rooms Supervisor is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Supervisor will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments.
Requirements
- Strong leadership skills (ability to effectively coach, mentor, and train staff).
- Strategic thinking.
- 2 to 5 years of hotel/resort experience.
- Excellent communication skills.
- Proficiency in Microsoft Excel, Word, Outlook.
- Availability to work weekends, holidays, and other peak times as required by the business.
Responsibilities
- Oversee daily operations of Housekeeping and Guest Services departments.
- Manage administrative, accounting, guest service, housekeeping, and associate development functions for both departments.
- Ensure successful implementation and performance of departmental standards.
- Meet owner needs and cover varying schedules.
- Manage weekly staffing levels based on forecasts and schedules.
- Participate in daily unit inspections to ensure standards are met.
- Train staff on all ROPs/DOPs standards for both departments.
- Responsible for the selection and development of associates in both departments.
- Ensure proper staffing and scheduling for maximum productivity.
- Control payroll costs to achieve maximum profitability.
- Communicate priorities to staff through daily and weekly meetings.
- Ensure guest satisfaction levels meet site goals.
- Identify areas of process improvement for team and guest efficiency.
- Manage strict room inventory to achieve the highest possible room occupancy percentage.
- Manage guest accounts to ensure correct rates are applied, appropriate rate authorization is obtained, and payment methods are received.
- Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff.
- Ensure all guest resolutions are achieved and concerns are responded to.
- Own and manage the Internal Audit process.
- Ensure departmental compliance with Quality Assurance, Loss Prevention, and safety standards procedures for both departments.
- Manage and support all financial aspects of the department.
- Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances, and analysis of expense data.
- Maintain cost control and appearance of retail inventory.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off (for associates working 30+ hours per week)
- Parental leave (for associates working 30+ hours per week)
- Holidays (for associates working 30+ hours per week)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
