Rooms Operations Supervisor - Housekeeping

Marriott•Kelowna, BC

6d•Onsite

About The Position

This position involves completing designated cashier and closing reports in the computer system, reviewing shift logs and daily memo books, and documenting pertinent information. The supervisor will also be responsible for processing guest check-ins, assigning rooms, activating room keys, and selling accommodations to guests without reservations. Additionally, they will ensure rates match market codes, process checks from outlets, and assist management in training, evaluating, and motivating employees. The role requires adherence to company policies, maintaining a professional appearance, protecting company assets, and providing excellent guest service, including assisting individuals with disabilities. The position also involves speaking clearly and professionally, answering telephones with proper etiquette, developing positive working relationships, and ensuring quality standards are met. Physical requirements include standing, sitting, or walking for extended periods and lifting objects weighing up to 25 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.
Uniform and personal appearance must be clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs/daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department to resolve guest issues.
Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating room keys.
Sell rooms to guests without reservations based on availability.
Ensure rates match market codes and document any exceptions.
Scan and charge checks from outlets (e.g., Health Club, Retail Shop) to rooms.
Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.