Assistant Rooms Operations Manager-Housekeeping (NE)(HtlOps)

Marriott • St. Louis, MO

5h • Onsite

About The Position

This is an entry-level management position focused on supporting the day-to-day activities of Rooms Operations, encompassing areas such as Housekeeping, Recreation, Laundry, Bell Staff, AYS, and Concierge/Guest Services. The role involves assisting employees with guest arrival and departure procedures and ensuring the property's cleanliness standards are maintained. The Assistant Rooms Operations Manager strives to achieve guest and employee satisfaction and meet operating budget goals. Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated, and ensuring non-discrimination on any protected basis. Marriott Hotels aim to elevate hospitality through innovation and thoughtful service. Joining Marriott Hotels means becoming part of a global team dedicated to personal and professional growth. JW Marriott, part of Marriott International's luxury portfolio, emphasizes associate well-being, offering a unique work experience focused on community, camaraderie, training, development, recognition, and holistic well-being.

Requirements

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.
• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.

Benefits

• Opportunities for training, development, recognition.
• A place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees