Rooms Operation - Assistant Manager (NE)(HtlOps)

Marriott•Snowmass Village, CO

5h•Onsite

About The Position

This is an entry-level management position focused on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role involves assisting employees with guest arrival and departure procedures and maintaining property cleanliness standards. The Assistant Manager strives to ensure guest and employee satisfaction and to achieve the operating budget. Marriott International is an equal opportunity employer, committed to diversity and inclusion, valuing the unique backgrounds, culture, talent, and experiences of its associates. The company is committed to non-discrimination on any protected basis. The position is within the Autograph Collection, a portfolio of four and five-star independent hotels known for unique and memorable experiences, appealing to 'The Individualist' traveler who seeks unique experiences for personal or corporate travel.

Requirements

High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Responsibilities

Open and close Front Desk shifts / Housekeeping and ensure completion of assigned shift checklist and other duties.
Run and review critical information contained in room operations reports.
Understand the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
Operate all department equipment as necessary and report malfunctions.
Ensure employees have the proper supplies and uniforms.
Understand night audit procedures and be able to comprehend and utilize reports as necessary.
Understand and comply with loss prevention policies and procedures.
Communicate performance expectations to employees in accordance with job descriptions for each position.
Handle employee questions and concerns.
Effectively schedule employees to business demands and track employee time and attendance.
Supervise same day selling procedures to maximize room revenue and property occupancy.
Verify accuracy of room rates to maximize revenue opportunities.
Use budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understand the impact of Room Operations on the overall property financial goals and objectives.
Assist in the investigation of employee and guest accidents.
Assist in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels; effectively respond to and handle guest problems and complaints seeking assistance from supervisor as necessary.
Assist in the review of comment cards and guest satisfaction results with employees.