Rooms Omni Care Internship (OCI)

Omni Hotels & Resorts•Pittsburgh, PA

1d•Onsite

About The Position

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence. Omni William Penn Hotel is excited to offer competitive wages, growth opportunities, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with Omni Hotels– apply today! Hands on training opportunity in Front Office and Housekeeping for someone to learn various aspects of the hotel business. This position is a “utility player” who will rotate throughout various departments and positions based upon business need. Omni Care Interns are provided a summer internship opportunity that may result in acceptance into our LID (Leader in Development) program at the end of the summer season based upon performance.

Requirements

Must be currently enrolled as a student with a focus in hospitality/tourism/ business
Must have superior leadership abilities
Strong communication and interpersonal skills
Highly motivated to achieve goals and objectives
Demonstrated analytical and critical thinking skills to solve complex problems
Must be able to work effectively in a team environment and possess the ability to handle multiple tasks with ease
Must be detail and results orientated with proven track record of success

Responsibilities

To be thoroughly acquainted with all check-in/checkout policies and procedures
To be familiar with guest scenarios in front office and in BOH housekeeping
To be familiar with all technical equipment related to the Front Desk and Housekeeping
To be familiar with all hotel facilities
Understanding and adherence to Selling Strategy
To be familiar with general organization set-up
To be familiar with the inter-relationship between the different departments
Must be familiar with shift checklists and be able to run the desk in absence of the manager
Managing/or participating on cross function teams
Assisting with the Omni’s long term vison and planning process
Evaluate performance and develop plans for improvement
Assessing all aspects of competitors brand and recommend strategies to compete more efficiently
Flexible in working various entry level service positions within the property
Position will rotate between front office and housekeeping. Additional departments/roles may be added based on business needs.
Attend to and anticipate guests’ needs
Demonstrate adaptability and flexibility in scheduling
Demonstrate excellent teamwork
Maintain a clean and safe work environment
Perform any other duties as assigned by the Operations leader
Must be familiar with Opera PMS, voice mail system, Avaya telephone systems
Must complete 1 MOS Audit Per Day and Maintain Tracking Board