F&B Omni Care Internship (OCI)

Omni Hotels & Resorts • Pittsburgh, PA

1d • Onsite

About The Position

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh, known for welcoming movie stars, politicians, world leaders, professional athletes, and business icons. The hotel fosters an "All In" culture emphasizing respect, gratitude, and empowerment, offering a supportive environment with training and mentoring opportunities, dedicated teammates, and a workplace where contributions make a difference. Omni William Penn Hotel offers competitive wages, growth opportunities, and hotel stay discounts. This F&B Omni Care Internship (OCI) provides a hands-on training opportunity in food and beverage, allowing interns to learn various aspects of the hotel business. The position acts as a "utility player," rotating through different departments and positions based on business needs. Omni Care Interns are offered a summer internship that can lead to acceptance into the LID (Leader in Development) program at the end of the summer season, based on performance. Upon completion of a self-directed development plan for Human Resources, the individual will be prepared for a promotion to an F&B Manager for Omni Hotels Corporation.

Requirements

• Friendly, motivated individual with a passion for serving others
• Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests
• Prohibiting the sale/service of alcohol to minors
• Must know emergency procedures (including CPR) and work to prevent accidents

Responsibilities

• Responsible for assigned shift, assisting in overall Supervision of Outlets
• Supervise and coordinate assigned shift
• Assist in overall supervision of the department as outlined in job description
• Check staff punctuality
• Complete environmental checklist for dining room
• Spot check liquor pars
• Order daily supplies
• Hold pre-meal meetings
• Follow up on established training steps
• Handle guest comments and complaints
• Ensure guest satisfaction
• Stay on the floor at all times
• Communicate with guests and receive feedback
• Observe, teach, and correct staff's service
• Monitor each guest experience
• Examine food preparation
• Examine beverage presentation
• Handle any guest complaint
• Maintain condition of dining room
• Prepare maintenance requests and follow-up
• Complete other assigned duties
• Cost control
• Monitor food and liquor requisitions
• Monitor food waste
• Check bar controls, shot glass use, red lining, bottles totally empty
• Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests
• Prohibiting the sale/service of alcohol to minors
• Must know emergency procedures (including CPR) and work to prevent accidents
• Perform any other duties assigned by management
• Complete the self-directed development plan for Human Resources during 10 additional working hours each week

Benefits

• Competitive wages
• Growth opportunities
• Hotel stay discounts
• Supportive environment with training and mentoring opportunities
• Acceptance into our LID (Leader in Development) program at the end of the summer season based upon performance

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees