F&B Crew

Freehand•Los Angeles, CA

About The Position

We need an exceptional and passionate server to join our F&B team. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand. Join Freehand, be yourself. WHO ARE WE Freehand is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome F&B Crew member for Freehand. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. BEING YOURSELF is the key to bringing the Freehand story and brand to life.

Requirements

Love good coffee, craft beer and great food
Always keep cool under pressure
Show commerciality with a strong passion for driving revenue
Understand stock-control and keep costs to a minimum
Be creative, innovative and digitally smart
Be a ‘people person’, social and always love our guests
Like getting your hands dirty, wherever, whenever, because you will
Be an excellent communicator
Available to work when needed
You must be eligible to work in the EU to be considered for this role
Experience working within the hospitality/service industry
A passion for your city, for travelling and for trending food and drinks concepts
Knowledge of contemporary interests and the city
Have a genuine interest and enthusiasm for service

Responsibilities

Prepare room for dining by setting and detailing table s , preparing, as necessary, condiments, candles, napkins, plates, glassware and utensils
Help patrons select food and beverages by presenting menu offering, offering beverages, suggesting courses , explaining any additions to the menu, identifying appropriate wines pairings, answering allergy/dietary restriction , and food preparation and sourcing questions
Inform Guest s of basic information about offerings at the restaurant or other outlets on property in the hotel or neighborhood
Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards , safety and alcohol control policies
Stay updated on current menu choices , menu additions, a vailable menu modifications , and any unavailable items
Transmit orders to bar and kitchen by recording patrons' choices and ringing appropriate items into POS; identifying patrons' dietary needs and special requests and any other necessary identifier
Fire courses according to kitchen and Guest needs
Ensure Guests orders make it to them in a timely manner , properly made, and with the correct accompaniments
Respond to additional Guest requests; involving a manager for unusual or difficult requests
Maintain table setting by removing courses as complete d, replenishing utensils , refilling water glasses , being alert to patron spills and/ or other special needs
Properly describe , open , and pour wine table side
Correctly o btain payment by totalling charges , issuing bill , tender ing payment , returning change or credit card and signature slip to Guest
Retrieving signed credit card or room charge slip prior to Guest departure and thanking them for their visit
Contribute to team effort by assisting other staff as time allows
Perform basic cleaning tasks as needed or directed by manager
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address Guest service issues and refer to management when necessary
Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness

Benefits

Birthday holiday in addition to your yearly holiday allocation
Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
Company contribution towards gym membership fees for all eligible employees
Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
Employer funded life assurance at two times base salary to cover death in service lump sum payments
Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
2 free nights’ accommodation across any hostels (subject to availability)
Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
Social events and celebrations calendar
Various employee recognition schemes
Online learning tools