MIT Rooms Full Time
About The Position
The Rooms Management in Training (MIT) role learns and follows Four Seasons standards and cultural standards to provide guests with exceptional knowledge of hotel products and services. The role anticipates guest needs, checks satisfaction, offers suggestions, and responds urgently and appropriately to guest concerns and requests. The MIT learns to manage and execute components of Rooms Division operations and to demonstrate Four Seasons Leadership Behaviours. The position requires working harmoniously and professionally with co-workers and supervisors, maintaining discretion and confidentiality regarding guests, staff, and the company, and understanding Four Seasons’ style, practices, culture, terminology, and general philosophy. The MIT attends, participates in, and occasionally leads required meetings or training events, performs other tasks as requested by management, and complies with the company’s Category One and Category Two Work Rules and Standards of Conduct.
Requirements
- 1–2 years’ experience in a hotel environment.
- Passion for the hospitality industry.
- Strong computer skills.
- Fluent in English.
- Legal work authorization in the United States.
- Flexible schedule and ability to work morning, afternoon, or evening shifts, weekends, and holidays.
Responsibilities
- Learn and follow hotel standards and cultural standards while providing guests with knowledge of hotel products and services.
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond appropriately and urgently to guest concerns and requests.
- Learn to manage and execute components of Rooms Division operations.
- Learn and exhibit Four Seasons Leadership Behaviours.
- Work harmoniously and professionally with co-workers and supervisors.
- Maintain discretion and confidentiality concerning guests, staff, and the company.
- Attend, participate in, and occasionally lead required meetings or training events.
- Perform other tasks as requested by management.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
Benefits
- Medical, dental, and vision insurance.
- Paid Time Off and Holiday Pay.
- 401(k) participation with company matching program.
- Discounted RTD Flex Pass.
- Complimentary stays at Four Seasons worldwide, subject to availability.
- Complimentary shift meal prepared by the culinary team.
- Complimentary dry cleaning of employee uniforms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
