Rooms MIT

Four Seasons • Miami, FL

1d • Onsite

About The Position

Four Seasons Hotel Miami is seeking a passionate and motivated Manager in Training (MIT) – Rooms Division. This 18-month rotational program is designed to develop future hospitality leaders through hands-on experience in key Rooms Division departments such as Front Office, Guest Services, and Housekeeping. Participants will gain a deep understanding of Four Seasons service standards, enhance their leadership skills, and take on supervisory roles in at least two Rooms Division departments. The program aims to prepare individuals for an Assistant Manager position upon successful completion.

Requirements

• A college degree in Hospitality Management or a related field.
• Two to three years of previous experience in the hospitality industry.
• A genuine passion for luxury hospitality, service excellence, and leadership development.
• Strong communication, interpersonal, and problem-solving skills.
• The ability to coach, motivate, and build positive relationships with team members.
• A proactive mindset, adaptability, and a willingness to learn across multiple departments.
• Proficiency in hotel property management systems (PMS), Microsoft Office, and general computer applications.
• Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Commitment to completing the full 18-month rotational program.
• Ability to lift up to 40 pounds and remain on your feet for up to eight hours.

Responsibilities

• Gain hands-on experience in daily operations and line-level positions across assigned Rooms Division departments.
• Lead daily briefings, support shift operations, and ensure consistent delivery of Four Seasons service standards.
• Provide personalized guest experiences, anticipate needs, and resolve concerns with professionalism and care.
• Train, coach, mentor, and support team members while fostering a positive and collaborative work environment.
• Assist with recruitment, onboarding, employee development, and performance discussions.
• Support scheduling, payroll reviews, staffing plans, and labor management.
• Conduct room inspections and operational audits to maintain quality, safety, and service excellence.
• Collaborate with Front Office, Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
• Monitor guest feedback, service metrics, and operational performance to identify opportunities for improvement.
• Support departmental goals, action plans, and initiatives that enhance operational efficiency and guest satisfaction.
• Assume Manager on Duty responsibilities when assigned, responding to guest and operational needs.
• Participate in leadership meetings, hotel projects, and development opportunities to broaden management experience.
• Complete all required program milestones, leadership assignments, and development projects throughout the 18-month journey.
• Lead by example, embracing the Four Seasons Golden Rule and creating meaningful connections with guests and colleagues.

Benefits

• Access to Four Seasons employee benefits, recognition programs, and learning resources, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level