Rooms Manager

Leisure Hotels & Resorts•Estes Park, CO

10h•Onsite

About The Position

The Rooms Manager is the seasonal leader of the rooms division across Trailhead Lodge and The Outpost, with management of the front office and housekeeping operations as the primary duty of the position. During the peak operating season — when The Outpost is open and combined occupancy is at its highest — the Rooms Manager directs the front desk, guest services, and housekeeping teams; sets and upholds service and cleanliness standards; and owns the day-to-day guest experience across both properties. This is a temporary, salaried-exempt appointment for a defined season; it is a genuine management role, not a relief or coverage position.

Requirements

Management of the front office and housekeeping operations.
Directing front desk, guest services, and housekeeping teams during peak season.
Setting and upholding service and cleanliness standards.
Owning the day-to-day guest experience across both properties.
Managing two properties: Trailhead Lodge (year-round) and The Outpost (seasonal).
Coordinating staffing, standards, and guest recovery consistently across both properties.
Interviewing, selecting, and onboarding seasonal staff.
Training, coaching, and evaluating staff performance.
Administering corrective action and making discipline, retention, and termination recommendations.
Approving time, managing labor, and controlling payroll within budget.
Overseeing reservations accuracy, room assignments, and group/event room blocks.
Managing the property-management system (StayNTouch / SNT).
Establishing par levels and managing ordering of guest supplies, linen, and amenities.
Coordinating room turns, deep cleans, and maintenance hand-offs.
Monitoring occupancy, ADR, labor, and expenses against budget.
Producing shift, occupancy, and housekeeping reports.
Upholding safety, security, key-control, and lost-and-found procedures.
Customarily and regularly directs the work of two or more full-time employees (or their full-time equivalent) across the front office and housekeeping teams.
Has the authority — or makes recommendations given particular weight — to hire, fire, discipline, assign, schedule, and evaluate employees.

Nice To Haves

Experience with StayNTouch / SNT property management system.

Responsibilities

Serve as the primary on-site manager of the rooms-division staff across both properties, including front desk / guest services agents and housekeeping / room attendants.
Interview, select, and onboard seasonal rooms-division staff; make hiring decisions and recommendations that are given particular weight by ownership and the General Manager.
Direct, schedule, and assign the daily work of two or more full-time employees (or their full-time equivalent) across the front office and housekeeping teams.
Train, coach, and evaluate staff performance; document and administer corrective action, and make discipline, retention, and termination recommendations that are given particular weight.
Approve time, manage labor to seasonal demand, and control rooms-division payroll within budget.
Own the arrival, in-stay, and departure experience; set front-desk service standards and ensure they are met consistently at both properties.
Lead guest service recovery — resolve escalated guest concerns, make on-the-spot service decisions, and protect the property's reputation and review scores.
Oversee reservations accuracy, room assignments, group and event room blocks, and coordination with the La Colina / F&B team at Trailhead and with sales and events.
Manage the property-management system (StayNTouch / SNT), ensuring accurate folios, rates, and guest data.
Direct daily housekeeping operations and room-attendant assignments; set and inspect to cleanliness and presentation standards across both properties.
Establish par levels and manage ordering of guest supplies, linen, and amenities within budget.
Coordinate room turns, deep cleans, preventive maintenance hand-offs, and out-of-order/room-status tracking with Property Operations.
Conduct routine quality inspections and hold the team accountable to brand and ownership standards.
Monitor occupancy, ADR, and rooms-division labor and expense against budget; flag variances and act on them.
Produce shift, occupancy, and housekeeping reporting as required by the General Manager and LHR.
Uphold safety, security, key-control, and lost-and-found procedures, and ensure staff are trained on them.
Carry out other duties consistent with the management of the rooms division as assigned.