Manager, Rooms Operations

Hard Rock Hotel & Casino Ottawa•New York, NY

3d•$100,000 - $146,300•Onsite

About The Position

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Rooms Operations Manager to join our team! In this role, you are responsible for all duties of the front desk operation and housekeeping including management of the front desk and housekeeping department, training and employee development, delivery of quality customer service, strong attention to detail and resolution of guest issues, while maximizing room revenue and occupancy. You will play a key role in fostering a high‑energy environment driven by passion for excellence. Supply all food items needed in order to maintain an effective and efficient operation. Responsible to lead and manage all department operations as well as maintaining regular presence throughout the departments. Each interaction presents an opportunity to deliver a memorable experience by anticipating guest needs, exceeding expectations, and establishing genuine connections.

Requirements

At least five years of prior experience, ideally within a four‑star, lifestyle hotel environment.
Ability to communicate clearly.
Ability to stay patient under pressure.
Approach every situation with tact and professionalism.
Comfortable being a team player and assisting guests and coworkers equally.
Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
Work closely with our Guest Experience Manager to ensure we recognize all guests accordingly.
Understand the rhythm of lifestyle hotels.
Ample experience working with local 6.
Ample experience with schedules and payroll.
Anticipate guest needs and act with intention.
Deliver service that is both polished and personal.
Take ownership of every detail of the guest journey.
Contribute to a collaborative, energized, and high-performing culture.
Detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.
Natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.
Ability to anticipate needs, solve problems, and maintain high standards.
Applicants must be authorized to work in the United States.

Nice To Haves

If you speak additional languages beyond English, even better!
Ready to work evenings, weekends, and holidays when the property is at its most vibrant.

Responsibilities

Manage the front desk and housekeeping departments.
Oversee training and employee development.
Ensure delivery of quality customer service.
Handle guest issues with attention to detail and professionalism.
Maximize room revenue and occupancy.
Foster a high-energy environment driven by passion for excellence.
Supply all food items needed in order to maintain an effective and efficient operation.
Lead and manage all department operations.
Maintain a regular presence throughout the departments.
Anticipate guest needs, exceed expectations, and establish genuine connections.