Rooms Division Manager

Westgate Resorts • Williamsburg, VA

5d • Onsite

About The Position

The Rooms Division Manager is responsible for overseeing Front Office, Housekeeping, and Guest Services operations at a full-service resort in Williamsburg, Virginia. This full-time, on-site leadership role is hiring immediately and plays a critical role in delivering exceptional guest experiences, optimizing hotel operations, and driving departmental profitability. The ideal candidate will lead multiple rooms division teams while ensuring high service standards, brand compliance, and operational excellence across all guest-facing areas. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• Strong understanding of hotel operations with a focus on Front Office, Housekeeping, and Guest Services
• Excellent guest service and conflict resolution skills
• Ability to handle escalated issues professionally in a fast-paced hospitality environment
• Minimum 3–5 years of progressive leadership experience in hotel or resort operations
• Minimum 3–5 years of experience in Front Office, Housekeeping, or Rooms Division leadership roles
• High school diploma or GED required
• Strong knowledge of front office systems, housekeeping operations, and revenue management principles
• Familiarity with property management systems (PMS) such as Opera, OnQ, or similar
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong leadership, organizational, and communication skills
• Ability to analyze performance data and make operational decisions

Nice To Haves

• Experience managing teams in high-volume hospitality environments preferred
• Hospitality Management degree or equivalent experience preferred

Responsibilities

• Direct, supervise, and coordinate Front Office, Housekeeping, and assigned Rooms Division departments to ensure exceptional guest service and operational efficiency in a resort environment.
• Ensure guest satisfaction by monitoring service quality, resolving escalated guest concerns, and implementing effective service recovery strategies.
• Assist the General Manager in executing the resort’s strategic plan, operational goals, and service initiatives.
• Prepare and analyze reports on occupancy, room revenue, departmental performance, and guest satisfaction metrics.
• Monitor room revenue, ADR (Average Daily Rate), and expenses to ensure departmental profitability and support budgeting and forecasting efforts.
• Supervise and motivate housekeeping teams to meet cleanliness, turnaround time, and service standards.
• Oversee scheduling, training, coaching, and performance management of all Rooms Division team members.
• Ensure smooth coordination and communication across Front Office and Housekeeping for consistent guest experiences.
• Collaborate with Sales & Marketing and Food & Beverage teams to align on guest needs, group bookings, and resort operations.
• Conduct daily briefings, operational walkthroughs, and inspections of guest rooms and public areas.
• Manage inventory of linens, amenities, and housekeeping supplies with a focus on cost control and efficiency.
• Ensure compliance with health, safety, sanitation, and brand standards across all departments.
• Perform additional duties as assigned.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED