Rooms Manager

Auburn Marriott Opelika Resort & Spa at Grand National•Mobile, AL

2d•Onsite

About The Position

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest. Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests. As a member of our hospitality team, the primary responsibility of a Rooms Manager is to function as the strategic business leader overseeing the hotel's Rooms Operations. This role encompasses a broad range of responsibilities, including managing the Front Office, Business Center, Recreation/Fitness Center, Housekeeping, and Laundry departments. This role serves as a strategic leader, working closely with department heads to develop and implement strategies that align with the hotel's brand service strategy, goals, and hotel-wide objectives. A key focus of this role is to maximize the hotel’s financial performance by developing and implementing strategies to drive revenue growth, control costs, and optimize operational efficiencies.

Requirements

Function as the strategic business leader overseeing the hotel's Rooms Operations.
Manage the Front Office, Business Center, Recreation/Fitness Center, Housekeeping, and Laundry departments.
Develop and implement strategies that align with the hotel's brand service strategy, goals, and hotel-wide objectives.
Maximize the hotel’s financial performance by developing and implementing strategies to drive revenue growth, control costs, and optimize operational efficiencies.
Supervise daily Housekeeping shift operations, ensuring strict compliance with all housekeeping policies, standards, and procedures.
Oversee daily Front Desk shift operations, guaranteeing adherence to all policies, standards, and procedures.
Supervise the Laundry and Recreation areas (if applicable).
Willing to perform hourly job functions in both Front Desk and Housekeeping departments if necessary.
Assume the role of supervisor for Housekeeping and Front Office in the absence of the Director of Services or Front Office Manager.
Operate all departmental equipment as needed and promptly report any malfunctions.
Manage staffing levels to effectively meet guest service needs, operational requirements, and financial objectives.
Support and maintain an effective inspection program for guestrooms and public spaces to ensure high quality and cleanliness.
Communicate areas that need attention to staff and follow up to ensure comprehension and action.
Coordinate room inspections for VIP guests in collaboration with the Sales department.
Conduct daily inspections of guestrooms to maintain and improve standards consistently.
Supervise the hotel's general cleaning schedule to guarantee overall cleanliness and presentation.
Proactively implement and train the team on new cleaning techniques, supplies, and equipment.
Assist in ordering guestroom supplies, cleaning materials, and uniforms.
Ensure that all associates have the necessary supplies, equipment, and uniforms to perform their duties efficiently.
Communicate guest room status to the Front Desk promptly.
Supervise turndown service and take care of the special needs of VIP guests.
Collaborate with the Engineering department on guestroom maintenance needs.
Support modified duty and TLC programs and participate in related activities.
Set a positive example for guest relations by maintaining a friendly and professional demeanor.
Engage with guests to obtain feedback on their experience and promptly address any issues or complaints.
Empower associates to provide excellent customer service by clearly communicating expectations and offering the necessary support.
Observe service behaviors of associates and provide constructive feedback.
Attend pre- and post-convention meetings.
Review comment cards and guest satisfaction results with associates, developing and implementing corrective action plans.
Conduct training sessions for housekeeping and Front Office associates.
Establish and maintain open, collaborative relationships with associates.
Possess a comprehensive understanding of budgets, operating statements, and payroll progress reports.
Actively participate in managing the department's expenses to achieve or exceed budgeted goals.
Understand the impact of the department's operations on the hotel's overall financial goals and objectives.

Responsibilities

Supervises daily Housekeeping shift operations, ensuring strict compliance with all housekeeping policies, standards, and procedures.
Oversees daily Front Desk shift operations, guaranteeing adherence to all policies, standards, and procedures.
If applicable, supervises the Laundry and Recreation areas.
Willing to perform hourly job functions in both Front Desk and Housekeeping departments if necessary.
Assumes the role of supervisor for Housekeeping and Front Office in the absence of the Director of Services or Front Office Manager.
Operates all departmental equipment as needed and promptly reports any malfunctions.
Carefully manages staffing levels to effectively meet guest service needs, operational requirements, and financial objectives.
Supports and maintains an effective inspection program for guestrooms and public spaces to ensure high quality and cleanliness.
Effectively communicates areas that need attention to staff and follows up to ensure comprehension and action.
Coordinates room inspections for VIP guests in collaboration with the Sales department, ensuring top-notch service.
Conducts daily inspections of guestrooms to maintain and improve standards consistently.
Supervises the hotel's general cleaning schedule to guarantee overall cleanliness and presentation.
Proactively implements and trains the team on new cleaning techniques, supplies, and equipment for improved efficiency and guest satisfaction.
Assists in ordering guestroom supplies, cleaning materials, and uniforms to ensure availability and appropriateness.
Ensures that all associates have the necessary supplies, equipment, and uniforms to perform their duties efficiently.
Communicates guest room status to the Front Desk promptly to facilitate smooth operations and guest check-ins.
Supervises turndown service and takes care of the special needs of VIP guests for an exceptional experience.
Collaborates closely with the Engineering department on guestroom maintenance needs to promptly address any issues.
Actively supports modified duty and TLC programs and participates in related activities to foster a positive work environment.
Sets a positive example for guest relations by maintaining a friendly and professional demeanor at all times.
Engages with guests to obtain feedback on their experience and promptly addresses any issues or complaints with empathy and efficiency.
Empowers associates to provide excellent customer service by clearly communicating expectations and offering the necessary support.
Observes service behaviors of associates and provide constructive feedback to foster continuous improvement.
Attends pre- and post-convention meetings to understand group needs and effectively communicates critical information to the Housekeeping staff.
Reviews comment cards and guest satisfaction results with associates, developing and implementing corrective action plans as needed.
Conducts training sessions for housekeeping and Front Office associates to ensure they are equipped with the necessary skills and knowledge.
Establishes and maintains open, collaborative relationships with associates, encouraging a positive and supportive work environment.
Possesses a comprehensive understanding of budgets, operating statements, and payroll progress reports to assist in effective financial management.
Actively participates in managing the department's expenses to achieve or exceed budgeted goals.
Understands the impact of the department's operations on the hotel's overall financial goals and objectives, contributing to the property's success.