Rooms Division Manager

Pyramid Global Hospitality•San Antonio, TX

1d•Onsite

About The Position

The Rooms Division Manager is responsible for the overall leadership, performance, and coordination of the Front Office and Housekeeping departments. This role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while driving guest satisfaction, cleanliness scores, and revenue optimization.

Requirements

3–5 years of hotel experience in Front Office and/or Housekeeping leadership
Strong knowledge of hotel operations, PMS systems, and brand standards
Proven leadership and team development skills
Strong problem-solving and communication abilities
Ability to work flexible schedules, including weekends and holidays

Responsibilities

Direct and manage all Front Office operations, including Front Desk, Night Audit, and Guest Services
Ensure seamless guest arrival and departure experiences (check-in/check-out efficiency)
Resolve guest complaints promptly and professionally, escalating when necessary
Monitor daily reservations, occupancy, and room inventory to maximize revenue opportunities
Ensure proper cash handling, billing accuracy, and audit compliance
Train and develop team members on service standards and guest engagement
Oversee daily housekeeping operations, including room cleaning, public areas, and laundry
Ensure all guest rooms and public spaces meet cleanliness and brand standards
Monitor room readiness and coordinate with Front Office on room availability
Conduct regular inspections to maintain quality control and consistency
Manage inventory and par levels for linens, supplies, and amenities
Ensure adherence to safety, sanitation, and compliance standards
Coordinate communication between Front Office and Housekeeping to ensure efficient room turnover and service delivery
Develop and implement departmental policies and procedures
Monitor key performance indicators (KPIs) such as cleanliness scores, guest satisfaction, and labor productivity
Prepare schedules based on occupancy and business demand
Drive continuous improvement initiatives to enhance guest experience
Manage departmental budgets, labor costs, and productivity targets
Review daily reports, including occupancy, ADR, RevPAR, and labor metrics
Assist in forecasting and strategic planning for Rooms division
Control expenses while maintaining service and quality standards
Recruit, train, and coach Front Office and Housekeeping leaders and associates
Conduct performance evaluations and provide ongoing feedback
Foster a positive, team-oriented work environment
Ensure compliance with company policies and HR standards