Rooms Division Manager, Juniper Springs Resort

Alterra • Mammoth Lakes, CA

4d • $75,601 - $80,213 • Onsite

About The Position

The Rooms Division Manager oversees and manages the day-to-day operations of three properties, which encompasses the Front Desk, Housekeeping, Maintenance, and HOA Property Management. Assuming the responsibilities of the General Manager when the GM is unavailable. This role holds accountability for achieving financial targets, ensuring employee satisfaction and performance, and maintaining high guest service standards.

Requirements

• Minimum of 5 years of experience in hotel/resort management, with at least three (3) years in a leadership role within the rooms division.
• Strong knowledge of front office, housekeeping, and reservations operations.
• Proven track record in the hospitality industry and direct guest service organizations.
• Strong working knowledge of business software with emphasis on MS Excel, Word, PowerPoint, and Visual One.
• Professional demeanor, attitude, and appearance.
• Strong work ethic.
• Flexible with work schedules, working on weekends and holidays.
• Ability to effectively communicate with guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using good judgment and doing what is best for the customer, while adhering to hotel policy.
• Demonstrates strong leadership skills.

Nice To Haves

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• California Association of Community Managers (CACM) Certifications.
• Proficient Spanish speaking.

Responsibilities

• Oversees and manages the day-to-day operations of three properties, including Front Desk, Housekeeping, Maintenance, and HOA Property Management.
• Assumes the responsibilities of the General Manager when the GM is unavailable.
• Achieves financial targets.
• Ensures employee satisfaction and performance.
• Maintains high guest service standards.

Benefits

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager