Rooms Division Manager

Westgate Resorts•Gatlinburg, TN

8h•Hybrid

About The Position

Directs and coordinates activities of resort Housekeeping, Front Office, Guest Relations and Resort Activities to obtain optimum efficiency, customer service and economy of operations and maximize profits by performing the following duties personally or through leaders. As Rooms Division Manager, you will: Assist with plans, develops and implements organization policies and goals Coordinates activities of Front of the House departments such as Housekeeping, Front Desk, Guest Relations, PBX and Resort Activities, at assigned properties, to effect operational efficiency, elevated level of customer service and economy Directs, monitors, and evaluates all Front of the House personnel, procedures, and company policies as they relate to the Westgate Resorts desired levels of customer service, job knowledge, hospitality skills and guest service techniques Confers with administrative personnel and reviews activity, effectiveness of operation, and reports to determine changes in programs or operations required Directs preparation of directives to division or department administrators outlining policy, program, or operational changes to be implemented Promotes Westgate Resorts philosophies throughout resort to both team members and guests Manages team member relations of the Housekeeping, Front Office, Guest Relations, Resort Activities and PBX by controlling turnover, motivating team members, focusing on team member development, training, retention and conducting regular team member meetings Cross trains Front of the House team members to create a team of customer service-oriented team members, who are technically efficient in a multitude of Housekeeping Front Desk, PBX, Guest Relations, and Resort Activities functions Responsible the hiring process for all team member/staff positions under his/her responsibility Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction Other duties as assigned To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

3-5 years of experience in hospitality management, including at least 1 year in a leadership role
Experience leading a team and overseeing operations
Valid driver’s license
Required to travel between properties
Ability to work a flexible schedule including nights, weekends, and holidays
Required to pass a background check, drug test, and prove eligibility to work in the United States

Nice To Haves

Bachelor’s degree in management or hospitality preferred

Responsibilities

Assist with plans, develops and implements organization policies and goals
Coordinates activities of Front of the House departments such as Housekeeping, Front Desk, Guest Relations, PBX and Resort Activities, at assigned properties, to effect operational efficiency, elevated level of customer service and economy
Directs, monitors, and evaluates all Front of the House personnel, procedures, and company policies as they relate to the Westgate Resorts desired levels of customer service, job knowledge, hospitality skills and guest service techniques
Confers with administrative personnel and reviews activity, effectiveness of operation, and reports to determine changes in programs or operations required
Directs preparation of directives to division or department administrators outlining policy, program, or operational changes to be implemented
Promotes Westgate Resorts philosophies throughout resort to both team members and guests
Manages team member relations of the Housekeeping, Front Office, Guest Relations, Resort Activities and PBX by controlling turnover, motivating team members, focusing on team member development, training, retention and conducting regular team member meetings
Cross trains Front of the House team members to create a team of customer service-oriented team members, who are technically efficient in a multitude of Housekeeping Front Desk, PBX, Guest Relations, and Resort Activities functions
Responsible the hiring process for all team member/staff positions under his/her responsibility
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction
Other duties as assigned

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact