Rooms Manager-in-Training (Start Date June 2027)

Four Seasons•Minneapolis, MN

21h•Onsite

About The Position

The Four Seasons Hotel Minneapolis seeks a Rooms Manager in Training (MIT) to join our talented team! This is a unique opportunity to be part of the world's leading luxury hotel company. The Four Seasons Manager-in-Training Program is a 12–18-month rotational program designed to provide all the necessary tools to accelerate your career and succeed as a future leader. It includes operational exposure and training, valuable management experiences, project work, a buddy and a mentor, structured feedback, and access to a peer community and networking opportunities.

Requirements

Minimum one to two years’ experience within the hospitality or service industry
Ability to demonstrate leadership experience through work, extra curriculars and/or studies
Passion to grow and develop within the industry and Four Seasons brand
Strong communication skills (English)
Valid work authorization for the U.S.

Nice To Haves

Upcoming or recent graduate from a Hospitality Management post-secondary program
Graduates from all disciplines will be considered
Additional spoken languages considered an asset

Responsibilities

Manages the staff at the Front Desk and / or Housekeeping, and/or Guest Services, ensuring the team is following standards and the steps of service.
Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available.
Responds swiftly and effectively in any hotel emergency or safety situation.
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
Assists with operation as needed during Guest Service rotation, inclusive of luggage assistance and valet parking vehicles.
Assists with inspecting rooms and coordinating housekeeping operations during Housekeeping rotation.
Checks guests in and out in an efficient and friendly manner, using guest name whenever possible during Front Desk rotation.
Assures that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room.
Issues correct keys to the guest.
Checks out guest at end of stay.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Interaction with guest will be in person and by phone.
Assists management team with scheduling, labor management, and payroll.