Rooms Inventory Manager

Highgate Hotels•Honolulu, HI

5d•Onsite

About The Position

The Rooms Inventory Manager is a key team member responsible for the coordination and oversight of all facets of guest room reservation operations, functioning as the central hub between all departments including Revenue Management, Sales, Marketing, Front Office, Central Reservations, and Finance.

Requirements

Minimum two years of hotel experience, preferably in a supervisory role, in a related hotel department (Reservations, Front Office, Rooms Control)
A 4-year college degree
Proficient in Microsoft 365/Office, Opera PMS, SynXis CRS, Pegasus CRS, OTA Extranets, Delphi FDC, Onyx
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Attend all required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, including attire that meets dress code requirements with a nametag
Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying, and solving programs as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management

Nice To Haves

Flexible and long hours sometimes required
Computer/Desk work for extended periods
Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Responsibilities

Be completely competent in all PMS functions used by Front Office and Reservations
Be knowledgeable about the uses and functions of Delphi FDC, SynXis CRS, OTA Extranets, and other systems as it pertains to room reservations, room inventory management, and distribution
Process all group turnovers as they pertain to room blocks including validating proper configuration, room type blocking, suite assignments, concessions, booking links, etc.
Monitor and manage group cutoff dates, block inventory, and pickup on a daily basis
Communicate rooming list needs with central reservations and ensure alignment of date expectations for cutoffs and data entry
Effectively communicate group reservation needs with clients, central reservations, and fellow associates to ensure accuracy
Attend pre-con meetings as needed
Communicate availability and closeouts to wholesalers
Comply with hotel policies on billing, routing, master accounts, A/R accounts, and PM accounts
Follow and enforce all hotel credit policies
Be knowledgeable of property information (outlets, hours of operation, etc.) and assist in updating booking channels as necessary
Ensure timely processing of travel agent commissions
Control suite inventory
Control “hold” reservations
Ensure that the operational forecast is completed on a timely basis
Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments
Know the hotel’s rate quoting standards
Understand and follow revenue strategy restrictions
Be familiar with all corporate-sponsored programs such as airline mileage and VIP programs and the standards and procedures for each