Rooms Experience Manager - Waldorf Astoria New York

Hilton • New York, NY

4h • $39 - $41 • Onsite

About The Position

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Rooms Experience Manager to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests with the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
As a Rooms Experience Manager, you will be responsible for managing and coordinating guest reservations with the utmost attention to detail, ensuring a smooth and efficient booking process. Your role is essential in delivering exceptional service by accurately processing reservations, addressing guest inquiries, and offering personalized recommendations to enhance their stay. You will engage with guests in a professional and welcoming manner, setting the tone for their experience at the hotel. Your ability to anticipate guest needs, handle special requests, and resolve any issues promptly will contribute to the hotel’s goal of achieving Forbes 5-Stars. Your meticulous attention to detail and dedication to providing seamless service will play a key role in upholding the hotel’s reputation for exceptional hospitality and luxury service.

Requirements

• Exceptional attention to detail.
• Dedication to providing seamless service.

Responsibilities

• Managing and coordinating guest reservations with the utmost attention to detail, ensuring a smooth and efficient booking process.
• Accurately processing reservations.
• Addressing guest inquiries.
• Offering personalized recommendations to enhance their stay.
• Engaging with guests in a professional and welcoming manner.
• Anticipating guest needs.
• Handling special requests.
• Resolving any issues promptly.

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge for practical support and emotional care during times of loss
• Mental health resources through our Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed