Rooms Division Supervisor - The Queen's Cue Hotel

Horseshoe Bay Resort • Stratford, ON

2d • Onsite

About The Position

The Queen’s Cue, a Marriott Tribute Portfolio Hotel, is seeking a hands-on Rooms Operations Supervisor to join our opening team! Working closely with the Rooms Division Manager, you will support the daily operation of the Front Office and Housekeeping departments, with a strong focus on guestroom quality, front-desk coverage and the overall guest experience. This is an operational role for someone who enjoys being present on the floor, supporting the team and leading by example. You will complete guestroom inspections, assist with front-desk shifts, respond to guest requests and help ensure every room and arrival experience reflects the standards expected of a Marriott Tribute Portfolio hotel.

Requirements

• Previous experience in a hotel Front Office, Housekeeping or Rooms operation.
• A strong understanding of guest service and hotel operational standards.
• The ability to complete detailed guestroom inspections and identify cleanliness, presentation and maintenance concerns.
• Confidence working at the front desk, including completing check-ins, check-outs and payment transactions.
• Strong communication, interpersonal and problem-solving skills.
• A guest-first mindset and the confidence to respond professionally to concerns and requests.
• Strong organizational and time-management skills, with the ability to manage changing priorities.
• A professional appearance and a commitment to maintaining high hospitality standards.
• The ability to stand and walk for extended periods and lift up to 25 lbs. (11 kg) when required.
• Flexibility to work a variety of shifts, including days, evenings, weekends and holidays, based on business needs.

Nice To Haves

• Previous supervisory or team-lead experience is preferred.
• Experience using a hotel property-management system is preferred.
• Familiarity with Marriott systems, standards or Marriott Bonvoy is considered an asset.

Responsibilities

• Support the daily operation of the Front Office and Housekeeping departments under the direction of the Rooms Division Manager.
• Work scheduled front-desk shifts, including completing guest check-ins and check-outs, processing payments and responding to guest requests.
• Complete regular inspections of guestrooms and public areas to ensure cleanliness, presentation and maintenance standards are consistently achieved.
• Communicate room-status updates, priority rooms and guest requests between the Front Office and Housekeeping teams.
• Assist in coordinating room readiness, early arrivals, late departures, room moves and other daily operational requirements.
• Lead associates during assigned shifts by providing direction, answering questions and supporting the smooth flow of operations.
• Monitor the guest arrival experience and ensure special requests, preferences and VIP amenities are prepared and communicated appropriately.
• Respond promptly and professionally to guest concerns, resolving issues where possible and escalating more significant matters to the Rooms Division Manager.
• Maintain a working knowledge of hotel services, amenities, room types, local attractions and Marriott Bonvoy benefits.
• Assist with training new Front Office and Housekeeping associates on departmental procedures and service expectations.
• Monitor cleanliness, organization and presentation throughout guest-facing areas of the hotel.
• Identify maintenance concerns during room inspections and ensure they are documented and communicated for follow-up.
• Assist with lost-and-found procedures, key control, guest deliveries and other departmental processes.
• Support overnight, weekend and holiday operations when required based on business levels.
• Ensure compliance with hotel policies, Marriott standards, health and safety requirements and applicable privacy procedures.
• Work collaboratively with all hotel departments to ensure guest requests and operational concerns are addressed efficiently.
• Perform other duties as assigned by the Rooms Division Manager to support the overall operation of the hotel.

Benefits

• Comprehensive benefits plan for eligible associates and their family members.
• RRSP matching program for eligible associates.
• Flexible scheduling designed to support work-life balance.
• Associate and family travel discounts at Crescent-managed hotels across North America, as well as Marriott properties worldwide.
• 50% dining discount at The Queen’s Cue and The Boar’s Head.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed