Rooms Division Manager | The SOMM Hotel & Spa

Columbia Hospitality • Woodinville, WA

3d • $90,000 - $93,000 • Onsite

About The Position

The Rooms Division Manager will oversee the daily operations of the hotel's rooms division, ensuring exceptional guest experiences and efficient management of staff and resources. This role involves participating in budget preparation, monitoring expenses, identifying sales opportunities, managing financial transactions securely, and directing staffing requirements. The manager will also be responsible for staff training, performance management, ensuring cleanliness and maintenance of guest rooms and common areas, and analyzing guest feedback to enhance loyalty. Additionally, the role includes managing the on-site security program, inventory, health and safety training, revenue generation through packages and specials, and collaborating with Sales and Marketing teams. The position requires maintaining guest information confidentiality and performing other duties as assigned, potentially including serving as manager on duty.

Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, plus 4+ years of related experience, including management experience.
• 2-3+ years with a Franchise Marriott hotel, preferrable an Autograph Collection.
• Strong written and verbal communication skills required.
• Strong working knowledge of hotel front office, housekeeping operations and accounting procedures.
• Strong working knowledge of the hotel’s property management and point of sale systems.
• Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.
• Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.
• Weekend availability required.

Responsibilities

• Participate in the preparation of the annual department operating budget and financial plans. Monitor budget and control expenses with a focus on labor costs and guest consumed items.
• In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions and participate in revenue management.
• Ensure all credit and financial transactions are handled in a secure manner.
• Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
• Ensure all guest rooms and common areas are cleaned, vacuumed and properly prepared according to anticipated business volume and hotel/brand standards. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Manage on-site security program and manage inventory and equipment to ensure needed items are replenished in a timely and efficient manner while minimizing waste.
• Organize and promote health and safety training for the departments in your oversight and ensure team members are working safely.
• Manages all aspects of the Revenue Generation.
• Uses strategic techniques to design, build, and promote packages, specials/offerings to increase occupancy and revenue across our portfolio of properties.
• Collaborative efforts with the Sales and Marketing Team.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages and other required information.
• Adjusts rate specials and discrepancies.
• Perform other duties as assigned.
• May also serve as manager on duty.

Benefits

• Salary Range: $90,000 to $93,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager