Rooms Division Manager | The SOMM Hotel & Spa

Columbia Hospitality • Woodinville, WA

2d • Onsite

About The Position

The SOMM Hotel & Spa is seeking a Rooms Division Manager to oversee the operations of the rooms division. This role involves managing budgets, staffing, guest satisfaction, and revenue generation. The company emphasizes a people-first, values-driven culture focused on creating exceptional experiences.

Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management
• 4+ years of related experience, including management experience
• 2-3+ years with a Franchise Marriott hotel, preferably an Autograph Collection
• Strong written and verbal communication skills
• Strong working knowledge of hotel front office, housekeeping operations, and accounting procedures
• Strong working knowledge of the hotel’s property management and point of sale systems
• Strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel
• Financial management skills, including budget management, expense control, and analysis of Profit and Loss statements
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building
• Weekend availability required

Responsibilities

• Participate in the preparation of the annual department operating budget and financial plans.
• Monitor budget and control expenses with a focus on labor costs and guest consumed items.
• Identify additional sales opportunities to enhance revenue in partnership with other department heads.
• Drive promotions and participate in revenue management.
• Ensure all credit and financial transactions are handled in a secure manner.
• Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with governmental regulations.
• Ensure staff is properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
• Ensure all guest rooms and common areas are cleaned, vacuumed, and properly prepared according to anticipated business volume and hotel/brand standards.
• Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals.
• Respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Manage on-site security program and manage inventory and equipment to ensure needed items are replenished in a timely and efficient manner while minimizing waste.
• Organize and promote health and safety training for the departments in your oversight and ensure team members are working safely.
• Manages all aspects of the Revenue Generation.
• Uses strategic techniques to design, build, and promote packages, specials/offerings to increase occupancy and revenue across our portfolio of properties.
• Collaborative efforts with the Sales and Marketing Team.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages, and other required information.
• Adjusts rate specials and discrepancies.
• Perform other duties as assigned.
• May also serve as manager on duty.

Benefits

• Salary Range: $90,000 to $93,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture
• Culture Add
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program “Columbia Cares”
• Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager