Rooms Controller

Montage International•Laguna Beach, CA

1d•Onsite

About The Position

The Rooms Controller is responsible for pre-registering all hotel guests to ensure a smooth arrival. This role involves managing room inventory, ensuring proper room allocation to maximize revenue, and coordinating with various hotel departments to ensure guest satisfaction.

Requirements

High school or equivalent education required.
Previous customer service or luxury hotel experience required.
Requires strong English language communication skills, both verbal and written.
Must possess intermediate computer skills.
Individual must have the ability to solve problems and make rational decisions.
Knowledge of resort operations, its services, and facilities.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Pre-register reservations in Opera and create welcome packets prior to guest arrival.
Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue.
Answer incoming phone calls, handle guest requests and room moves.
Assign rooms at least seven days in advance.
Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
Ensure that all group welcome materials are distributed accordingly.
Create reservations for guests who are at the desk or who call in after hours.
Assist the guest reception desk with guest check-ins.
Process third party billing requests.
Assist Concierge and Guest Services teams as needed.