Rooms Controller

BRIDGETON HOLDINGS GROUP • Miami, FL

1d • Onsite

About The Position

The Rooms Controller assists guests with arrival and departure from the hotel, ensuring positive guest experiences. This role is primarily responsible for maintaining accurate room inventory, room status, and room assignments on a day-to-day basis. The Rooms Controller supports Front Office operations by coordinating closely with Housekeeping, Reservations, and Front Desk staff to ensure rooms are available, correctly assigned, and ready to meet guest expectations. The position involves monitoring daily room availability, managing room status updates, assisting with room assignments for various guest types, and resolving room-related issues to enhance guest satisfaction. It also requires maintaining accurate records and adhering to established procedures for room control and Front Office operations.

Requirements

• Prior hotel Front Desk, Reservations, or Rooms Division experience
• Working knowledge of hotel PMS systems
• Strong attention to detail and organizational skills
• Ability to prioritize tasks in a fast-paced environment
• Clear verbal and written communication skills
• Ability to work collaboratively with multiple hotel departments
• Ability to work flexible schedules, including weekends and holidays
• Ability to sit or stand for extended periods while working at a computer
• Ability to manage multiple priorities during high-volume arrival periods

Responsibilities

• Monitor daily room availability, room types, and room status in the property management system (PMS)
• Ensure accurate room status updates including vacant, occupied, dirty, clean, and out-of-order
• Assist with controlling room assignments based on arrivals, departures, and housekeeping readiness
• Support group room blocks, VIP stays, and special rooming requests
• Work closely with Front Desk staff to resolve room assignment issues and last-minute changes
• Assist with upgrades, room moves, and late check-out or early arrival requests as directed
• Communicate room availability challenges to Front Office leadership promptly
• Coordinate with Housekeeping regarding room readiness and priority cleaning needs
• Align room assignments with housekeeping schedules to support smooth check-ins
• Communicate discrepancies or delays affecting guest arrivals
• Assist in honoring guest room preferences, loyalty status, and special requests
• Help resolve room-related issues that may affect guest satisfaction
• Maintain accurate records of room assignments and room status changes
• Assist with daily room discrepancy checks and audits
• Follow established procedures related to room control and Front Office operations
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees