Rooms Controller

Marriott • Baltimore, MD

11h • $22 - $22

About The Position

The Rooms Controller is responsible for maintaining accurate room inventory, room status, and room assignments on a day-to-day basis. This role supports Front Office operations by coordinating closely with Housekeeping, Reservations, and Front Desk staff to ensure rooms are available, correctly assigned, and ready to meet guest expectations. Must have Marriott FSPMS Knowledge.

Requirements

• Prior hotel Front Desk, Reservations, or Rooms Division experience
• Working knowledge of Marriott FSPMS system
• Strong attention to detail and organizational skills
• Ability to prioritize tasks in a fast-paced environment
• Clear verbal and written communication skills
• Ability to work collaboratively with multiple hotel departments
• Ability to work flexible schedules, including weekends and holidays
• Ability to sit or stand for extended periods while working at a computer
• Ability to manage multiple priorities during high-volume arrival periods.

Responsibilities

• Monitor daily room availability, room types, and room status in the property management system (PMS)
• Ensure accurate room status updates including vacant, occupied, dirty, clean, and out-of-order
• Assist with controlling room assignments based on arrivals, departures, and housekeeping readiness
• Support group room blocks, VIP stays, and special rooming requests
• Work closely with Front Desk staff to resolve room assignment issues and last-minute changes
• Assist with upgrades, room moves, and late check-out or early arrival requests as directed
• Communicate room availability challenges to Front Office leadership promptly
• Coordinate with Housekeeping regarding room readiness and priority cleaning needs
• Align room assignments with housekeeping schedules to support smooth check-ins
• Communicate discrepancies or delays affecting guest arrivals
• Assist in honoring guest room preferences, loyalty status, and special requests
• Help resolve room-related issues that may affect guest satisfaction
• Maintain accurate records of room assignments and room status changes
• Assist with daily room discrepancy checks and audits
• Follow established procedures related to room control and Front Office operations
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees