Rooms Controller

Loews Hotels•Arlington, TX

About The Position

The Rooms Controller manages room assignments, coordinates guest preferences, and supports front office operations. The role serves as a connection point between departments to help provide a seamless and personalized guest experience at Live! by Loews - Arlington.

Requirements

Minimum of 1 year of front office or reservations experience in a hotel environment.
Familiarity with hotel property management systems such as Opera, Delphi, or similar.
Strong written and verbal communication skills.
Ability to multitask and manage time-sensitive responsibilities.
Flexible availability, including weekends and holidays.
Ability to regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk.
Ability to stand for extended periods during shifts.

Nice To Haves

Veterans and military spouses are encouraged to apply.

Responsibilities

Oversee daily room assignments for guest arrivals, VIPs, special requests, and returning guests.
Coordinate with Front Desk, Housekeeping, and Engineering to support timely room readiness.
Pre-block VIP and special-request rooms using arrival reports and group information.
Review and resolve duplicate reservations, no-shows, and due-outs daily.
Monitor and update Out-of-Order and Out-of-Service room statuses.
Track and process amenity requests, such as rollaways, microwaves, and cribs, and ensure accurate billing.
Monitor master accounts for proper check-in, check-out, and extensions as required.
Ensure room changes are processed and communicated accurately to appropriate departments.
Assist the Front Desk during high-traffic periods and provide guest-service support as needed.
Prepare and distribute daily reports, including occupancy, arrivals, departures, and group status.
Forecast room availability up to three days in advance and help manage overbooking risk.
Communicate guest preferences, special services, and group requirements to operations teams.
Assist with remote or group check-ins, rooming lists, and special block arrangements.
Maintain an organized back office and ensure supplies are ready.
Maintain regular and reliable attendance in alignment with company standards and operational needs.
Attend mandatory training sessions and meetings.
Perform other duties as assigned to support team and organizational goals.