Rooms Controller

Hilton Grand Vacations • Winter Garden, FL

3d • Onsite

About The Position

Under supervision, the Rooms Controller maintains daily room inventory and room assignments, handles pre-registration calls to guests when rooms become available, and handles pre-arrival calls for high occupancy days, while also performing the functions of a Front Desk Agent.

Requirements

• Capability to understand and follow both oral and written directions
• Knowledge and usage of accurate business English and office practices
• Communicates efficiently with others
• Analyzes and resolves problems
• Maintains effective working relationships and interactions with internal and external customers
• Computer proficiency in Microsoft Word, Excel and Outlook
• Excellent customer service skills
• Proficient time management; the ability to prioritize and balance multiple priorities
• Ability to take initiative and adapt to changes
• Recognizes an emergency situation and takes appropriate action
• Ability to interpret and build spreadsheets
• Able to use good judgment and work independently
• Able to multitask and perform well with frequent interruptions and/or distractions

Responsibilities

• Handles incoming telephone calls by screening, transferring and answering in a professional, timely, and efficient manner.
• Takes messages for members, owners, and guests, as appropriate
• Builds, confirms, and cancels reservations
• Ensures all pending arrival information is accurate (i.e. check rates, and prepare upcoming arrival packets with informative materials
• Logs, delivers, and monitors wake-up call requests
• Ensures service request tickets are received by dispatch housekeepers and facilities, using radios, and follow-up with guests to ensure happiness within the established timeframe
• Posts charges as received through other departments (i.e. fitness center, housekeeping, logo shops, and laundry)
• Communicates with all internal departments including PBX, housekeeping, facilities, and security via telephone and email
• Restocks and list items that need to be ordered, conducts daily buckets checks, and completes special projects
• Conducts pre-arrival calls based on management request
• Coordinates guest room changes based on request
• Works with VIP check-in to assign rooms based on preference

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed