Rooms Controller

Sage Hospitality•Savannah, GA

4d•Onsite

About The Position

Central to our philosophy is building strong, meaningful connections with our associates. We take pride in celebrating their achievements and supporting their growth. We actively cultivate a culture of curiosity and innovation, offering continuous opportunities for education, mentorship, and cross-functional growth. This approach not only drives our collective success but also enables each individual to broaden their horizons and enhance their skill sets. At Sage, we don't just understand the importance of health and wellness, we embody it. It's woven into the very fabric of our corporate ethos, transforming every aspect of our work environment. Our steadfast commitment to fostering a nurturing atmosphere champions not just physical health, but emotional well-being too. The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Front Desk with regard to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades.

Requirements

Minimum of 4 year college degree or equivalent
A minimum of two years’ experience in Rooms Operations.
Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
Possess excellent verbal and written communication skills.
Ability to work independently, without direct supervision or as part of a cohesive team.
Ability to think clearly, analyze and resolve problems, while exercising good judgment
Must be able to lift up to 50lbs. continually throughout shift.
Must be able to push, pull and move levers, equipment and furniture throughout shift.
Must be able to work with arms raised above head throughout an shift.
Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

Nice To Haves

Luxury hospitality experience is preferred.
Multilingual skills are preferred
Portray a professional image and personality exuding confidence and leadership skills.
Ability to conduct oneself in a discrete manner in all guest areas

Responsibilities

Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.
Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
Ensures that special reservations and accommodations are handled properly, with no errors.
Blocks group rooms, daily rooms and special request rooms.
Maintains a room pool from which rooms may be pulled for early arrivals and special requests.
Coordinates the status of out of order rooms with the Engineering Department.
Block early arrivals, special needs guests, & VIP’s
Orchestrate room moves, communicate & expedite guests waiting for rooms
Review all group resumes & ensure all appropriate information is communicated to associates
Approach all encounters with guests and associates in a professional and personalized manner.
Actively participates in daily briefings and meetings
Understand and communicate promotions and enhancements effectively with Service Professionals and guests
Performs other duties as assigned, requested or deemed necessary by management.
Monitor daily flash reports and make recommendations and provide support to the staff, as necessary.
Use all Yield Management tools available to maximize efforts.
Answer the telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately, using the hotel’s selling strategy and segmenting reservations into the appropriate categories.
Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
Maintain accurate records for guaranteed no-shows, cancellations, advance deposits, occupancy and history information.
Respond to telephone inquiries and reservation requests by explaining product and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation.
Promotes the hotel and its services in order to capture customers and increase revenues.
Operate reservations system by entering and accessing data in order to provide callers with accurate hotel information.
Duties will include manual and computerized skills.
Provide accurate and up-to-date manual and computerized reports on daily and monthly room and reservations information in order to assist management with forecasting, tracking and staffing.
Enter all special room requests into computer or manual system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction.
Keep up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries.
Input group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues.
Manage resources including franchise systems, airline systems, yield systems and tracking systems.