Rooms Controller

Performance Hospitality • Fort Lauderdale, FL

1d • $18 - $19 • Onsite

About The Position

The Rooms Controller is the gatekeeper of room inventory and assignments. You’ll pre-block arrivals, balance room types, coordinate VIP/ADA/connecting-room needs, and align with Housekeeping and Engineering to return rooms to service quickly—reducing oversells and delivering smooth, on-time check-ins.

Requirements

• 1–3+ years Front Office/Reservations experience (hotel/resort preferred).
• Proficient with PMS (e.g., Opera/Cloud PMS) and Microsoft 365/Google Workspace; CMMS familiarity a plus.
• Strong attention to detail, organization, and follow-through; calm, solutions-oriented communicator.
• Working knowledge of inventory concepts (overbooking, wash, displacement basics) and ADA room categories.
• Flexible availability, including weekends/holidays; reliable attendance.

Responsibilities

• Manage daily room inventory and pre-assignments in PMS; balance room types, views, bedded rooms, and connecting rooms to demand and commitments.
• Protect ADA inventory and guarantee policies; manage out-of-order/out-of-service (OOO/OOI) and rush-clean priorities.
• Execute upgrade strategies and paid pre-arrival offers while protecting revenue integrity.
• Review arrivals for special requests, VIPs, loyalty elites, long stays, groups, and early arrivals; stage keys/amenities and note preferences.
• Monitor flight/transport updates and compression; implement overbooking/walk plans per Revenue and leadership guidance.
• Run frequent status checks with Housekeeping/Engineering to prioritize rooms for early arrivals and VIPs; track rooms in queue, rush, and inspection.
• Reconcile room discrepancies (skips, sleep-outs, stayover due-outs) and resolve “Do Not Move” conflicts.
• Align rooming lists, patterns, and shoulder nights with Sales/CSM; manage cutoffs, wash, and name changes; keep blocks clean and within allotments.
• Maintain clean profiles and accurate market/source/room-type codes; audit upgrades, comps, and assignment changes.
• Produce daily dashboards: sellable by type, due-in readiness, OOO/OOI impact, oversell risk, and VIP/ADA status.
• Partner with Front Desk on queue/arrival pacing; assist with complex room moves, relocations, and service recovery.
• Communicate clearly with guests and internal teams regarding expectations and alternatives.
• Uphold ADA, PCI/privacy, key control, and brand standards; follow documented SOPs for assignments, upgrades, and walks.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed