Rooms Controller

Shopping Center Management d b a Turnberry Associates•Delray Beach, FL

4d•Onsite

About The Position

The Rooms Controller is responsible for managing and optimizing the hotel’s room inventory to ensure a seamless guest experience from pre-arrival through departure. This role serves as a critical liaison between Front Office, Housekeeping, Reservations, Sales, and Catering, ensuring accurate room assignments, inventory balance, and delivery of guest preferences. The Rooms Controller plays a key role in maximizing occupancy, driving revenue, and elevating the overall guest experience in a luxury hospitality environment.

Requirements

2+ years of experience in a hotel or resort Front Desk or Rooms division
Proficiency in Microsoft Office (Word, Excel, Outlook) and hotel PMS systems
Strong attention to detail with excellent organizational and follow-through skills
Ability to analyze inventory, occupancy trends, and operational data
Strong communication skills with the ability to collaborate across departments and shifts
Professional demeanor suited for a luxury hospitality environment
Proven ability to solve problems, prioritize, and take initiative
Flexibility to work a varied schedule including weekends and holidays
Ability to meet physical job demands including standing, walking, and light physical movement throughout the shift

Nice To Haves

Experience with Marriott systems and property management platforms preferred
Hospitality degree preferred, but not required

Responsibilities

Coordinate room assignments, blocking, and inventory management for all guest rooms and suites
Review daily arrivals including VIPs, Marriott Elite Members, repeat guests, and special requests to ensure proper accommodations
Manage pre-arrival planning including room assignments, amenities, promotions, and special occasion setups
Monitor and balance room inventory up to 90 days in advance to prevent overselling and maximize revenue
Collaborate with Reservations to ensure optimal selling strategies and inventory control
Act as liaison between Front Office, Housekeeping, Sales, and Catering to ensure alignment on guest needs and group arrivals
Organize group arrivals, pre-registration, and key packet preparation
Monitor and improve room assignment processes to enhance arrival experience
Review guest history and preferences to personalize stays
Ensure rate accuracy and alignment with market codes; document exceptions
Review and respond to guest experience cases (GXP)
Support Front Desk with room reallocations and assist Reservations with overflow calls as needed
Verify reservations, cancellations, billing details, and room status (including out-of-order rooms)
Conduct daily checks to ensure inventory accuracy and eliminate gaps in room blocking
Perform additional duties and special projects as assigned